Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

raphael alamag

Philippines

Summary

Experienced in managing family business to deliver exceptional customer service and operational efficiency. Known for fostering positive environments and implementing effective employee and customer communication to boost productivity. Focused on continuous improvement and supporting family business opportunities.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Assistant Manager

R.L EXPRESS HARDWARE
Bay, Laguna, Philippines
08.2023 - Current
  • Monitored inventory levels to ensure optimal stock availability.
  • Organised and utilised service delivery processes to improve efficiency.
  • Resolved escalated customer complaints by providing effective solutions, enhancing customer satisfaction, and loyalty.

Education

Diploma of Higher Education - Bachelor of Science in Accounting Infromation Systems

CARD-MRI DEVELOPMENT INSTITUTE
Tranca Bay, Laguna
06.2019 - 07.2023

Skills

  • Inventory management
  • Process optimization
  • Customer service
  • Conflict resolution
  • Service delivery
  • Adaptable decision making
  • Leadership skills

Certification

  • Chartered [NCII BOOKKEEPING PASSER]

References

  • Mr. Lloyd Christopher F. Dacles, MIS, CITMP, DBMP, CPAA, ITPO, CDSA CARD-MRI DEVELOPMENT INSTITUTE-Instructor- BSIS Academe Unit 09171889875
  • Ms. Evangeline P. Maghirang, Manager Universal Leaf Philippines Inc. 09178499863

Timeline

Assistant Manager

R.L EXPRESS HARDWARE
08.2023 - Current

Diploma of Higher Education - Bachelor of Science in Accounting Infromation Systems

CARD-MRI DEVELOPMENT INSTITUTE
06.2019 - 07.2023
raphael alamag