Ranz Louise Espinosa
Tarlac City, Tarlac
Summary
Accomplished Team Leader at Concentrix with a proven track record in enhancing team performance and customer satisfaction. Expert in coaching and mentoring, with a keen eye for detail, I excel in staff management and adaptability. Achieved significant improvements in operational efficiency and employee motivation, demonstrating a strong blend of hard and soft skills.
Overview
10
10
years of professional experience
Work History
Team Leader
Concentrix
01.2025 - Current
- Supervising and managing the daily operations of the team.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Monitoring team attendance, adherence, and schedule compliance.
- Analyzing performance data to identify trends, strengths, and areas for improvement.
- Conducting regular one-on-one coaching sessions and providing constructive feedback to team members.
- Conducting skill transfer sessions to keep the team updated on processes, tools, and call handling.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Encouraging teamwork and fostering a positive work environment.
Specialist - Leadership Academy
Concentrix
09.2024 - 12.2024
- Provided constructive feedback to team leaders / managers on their leadership styles, strengths, and areas for improvement.
- Enhanced leadership skills among team leaders by conducting coaching triads on a daily basis.
- Create reports to monitor team leaders' coaching progress and certification status, ensuring continuous improvement while avoiding redundant coaching efforts.
- Conducts weekly client observations for team leaders and managers, including one-on-one coaching sessions and call listening.
Team Leader
Concentrix
03.2021 - 09.2024
- Supervising and managing the daily operations of the team.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Monitoring team attendance, adherence, and schedule compliance.
- Analyzing performance data to identify trends, strengths, and areas for improvement.
- Conducting regular one-on-one coaching sessions and providing constructive feedback to team members.
- Conducting skill transfer sessions to keep the team updated on processes, tools, and call handling.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Encouraging teamwork and fostering a positive work environment.
Subject Matter Expert
Concentrix
11.2018 - 03.2021
- Providing in-depth knowledge of the process, tools and policies.
- Handled challenging queries with expertise and efficiency.
- Handling escalations from team members or clients that require specialized knowledge.
- Guided team members to encourage ongoing development.
Customer Service Representative
Concentrix
06.2016 - 11.2018
- Responding to customer concerns via phone.
- Providing accurate information about products, services, policies, and process.
- Assisting customers in resolving issues or concerns professionally and in a timely manner.
- Identifying customer needs and providing appropriate resolution or alternatives.
- Troubleshooting issues related to orders, accounts, or technical problems.
Project Management Officer
NK Builder and Constructions Inc.
10.2014 - 06.2016
- Organized office files and records effectively.
- Data entry and updating databases.
- Handling incoming and outgoing mail.
- Operating office equipment such as printers, scanners, and copiers.
- Provided aid to managers and colleagues in multiple projects.
Education
Bachelor Of Information Technology - Programming
AMA Computer College
Tarlac City, Tarlac04.2014
Tarlac National High School
San Roque, Tarlac City04.2010
Tarlac West Elementary School
San Roque, Tarlac City04.2006
Skills
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Coaching and mentoring
- Documentation and reporting
- Performance management
- Proficient in Microsoft Office
Additional Information
Elias Gacita
Operations Manager - Concentrix
+639985308532 | leegacita14@yahoo.com
Crissalm Diory Madrid
Operations Manager - Concentrix
+639560468907 | crissalmdiory@gmail.com
Louella Joanne Palo
Operations Manager - Concentrix
+649433557763 | ljdpalo@gmail.com
Hobbies
- Playing basketball
- Enjoying gaming
- Exploring new destinations
- Watching TV shows and films
- Listening to music
Accomplishments
- Dean's Lister - AMA Computer College
Timeline
Team Leader
Concentrix
01.2025 - Current
Specialist - Leadership Academy
Concentrix
09.2024 - 12.2024
Team Leader
Concentrix
03.2021 - 09.2024
Subject Matter Expert
Concentrix
11.2018 - 03.2021
Customer Service Representative
Concentrix
06.2016 - 11.2018
Project Management Officer
NK Builder and Constructions Inc.
10.2014 - 06.2016
Bachelor Of Information Technology - Programming
AMA Computer College
Tarlac National High School
Tarlac West Elementary School
Similar Profiles
Sandile Marvellous NtombelaSandile Marvellous Ntombela
Team Coach at ConcentrixTeam Coach at Concentrix
Priyanka DasPriyanka Das
Team Leader at ConcentrixTeam Leader at Concentrix
AKASH BISHTAKASH BISHT
Senior Advisor at ConcentrixSenior Advisor at Concentrix