Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ranzell Tantay

Technical Support Specialist
Baguio City, Province of Benguet

Summary

Dynamic Technical Specialist with a proven track record at Vivint Home Security and Automation, excelling in cybersecurity and user training. Successfully managed high-priority projects, enhancing team collaboration and knowledge sharing. Recognized for resolving complex technical issues and fostering a culture of continuous learning, driving operational excellence and customer satisfaction.

Experienced with providing technical consultancy to optimize business processes and enhance system performance. Utilizes strong analytical skills to identify and resolve technical issues effectively. Knowledge of implementing innovative solutions that align with client needs and industry standards.

Overview

1
1
year of professional experience
4
4
Certifications
1
1
Language

Work History

Technical Specialist

Vivint Home Security and Automation
09.2024 - Current
  • Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.
  • Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
  • Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
  • Completed troubleshooting and diagnostics on company resources.
  • Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.
  • Troubleshot systems comprised of security alarms and Internet connectivity.

Education

High School Diploma -

Daniel Maramba National Senior High School
Dagupan, Province of Pangasinan

Vocational Graduate NCIII -

Bautista Educational Skills Training And Assessment Center
Dagupan, Province of Pangasinan
04.2001 -

Skills

Simulation building

User training expertise

Cybersecurity expertise

Information security

Telecommunications

Technical support

User training skills

Cybersecurity

Software integration

Data analysis

Certification

[Customer Care Upskill 2], [Vivint]

Timeline

[Customer Care Upskill 3], [Vivint]

05-2025

[Customer Care Upskill 2], [Vivint]

12-2024

Technical Specialist

Vivint Home Security and Automation
09.2024 - Current

[Customer Care], [Vivint]

09-2024

Book-Keeping NCIII

10-2021

Vocational Graduate NCIII -

Bautista Educational Skills Training And Assessment Center
04.2001 -

High School Diploma -

Daniel Maramba National Senior High School

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Ranzell TantayTechnical Support Specialist