Summary
Overview
Work History
Education
Skills
Additional Information
Software
Timeline
Hi, I’m

Ranny Jean Cayton

Customer Service Representative
Pasig City
Ranny Jean Cayton

Summary

Detail-oriented professional with top skills in customer relations, problem-solving and recordkeeping. Talented in addressing different service and product problems with thorough and positive style. Ready to help with focus on finding creative solutions to conflicts and complaints.

Overview

16
years of professional experience
13
years of post-secondary education
1
Language

Work History

Firstsource
Taguig

Retention Customer Service Representative
06.2023 - Current

Job overview

  • Trained new hires on company policies, product offerings, and best practices for handling difficult customer situations.
  • Fostered a positive work environment by contributing constructive input during meetings and participating in team-building activities.
  • Developed rapport with customers by actively listening to their needs, resulting in strong relationships and positive feedback.
  • Met or exceeded performance metrics regularly, demonstrating consistent dedication to providing exceptional service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.
  • Developed strong organizational and communication skills through coursework and volunteer activities.

Tata Consultancy
Taguig City

Customer Customer Service Representative/Email Support Representative
07.2022 - 12.2022

Job overview

  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

JP MORGAN CHASE
Taguig City

CLAIMS FRAUD ANALYST
07.2021 - 06.2022

Job overview

  • Collated evidence to prove fraudulent activities.
  • Improved, enhanced and challenged existing processes and procedures to add value to institution.
  • Helped customers recover any money lost and protected clients from people aiming to defraud.
  • Validated investigations utilising range of sources from both internal and external sources.
  • Engaged with other banks and financial institutions about reports of fraudulent behaviour.
  • Provided advice and services consistent with relevant procedures, standards and performance targets to maximise customer satisfaction.
  • Maintained awareness of regulatory developments and industry best practices, implementing learnings to daily activities.

COGNIZANT
Taguig City

Customer Service Representative/Social Media Moderator
06.2019 - 05.2021

Job overview

  • Managed content across all platforms, including email and social media.
  • Proofed and edited staff blogs, articles and white papers to verify quality and adherence to industry standards.
  • Utilised cohesive approach to develop campaigns to uphold brand standards.
  • Collaborated with product and sales team to develop strategic social media marketing initiatives.
  • Investigated competitors and demographics to compare and evaluate best marketing techniques.
  • Developed SEO-friendly templates to drive content creation and boost search results.

HASTING SOLUTIONS
Mandaluyong City

Customer Service Representative
06.2017 - 05.2019

Job overview

  • Performed routine maintenance and troubleshooting on telecommunication machines regularly, keeping systems in good working order.
  • Prepared reports and presentations for senior management regarding industry trends and market analyses.
  • Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
  • Determined prospect needs and crafted appropriate responses to provide information on suitable products and services.
  • Cultivated long-term relationships with clients to accurately quote prices and terms, achieving customer objectives.
  • Addressed customer inquiries and concerns to facilitate decision-making and minimise anxiety or hesitation.
  • Demonstrated strong communication and time management skills to meet and exceeded sales targets.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.

HERNANDEZ Dental Clinic
Makati City

DENTAL CLINIC ASSISTANT SECRETARY
08.2010 - 09.2017

Job overview

  • Explained treatment procedures and instructed patients on home care guidelines.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.

Urban Chef
Quezon City

Service Crew Member
05.2008 - 12.2010

Job overview

  • Helped kitchen staff prepare food during busy service periods, including preparing ingredients and plating meals.
  • Accurately placed orders into point-of-sale systems, using card readers or cash register to process payments and provide change when necessary.
  • Took food orders from guests, proactively promoting deals and meal add-ons for upselling purposes.
  • Calmly and effectively managed customer complaints regarding service or food quality, escalating complex problems to management when necessary.
  • Communicated promotions, daily specials, deals and menu highlights to customers while taking orders.

Education

PASIG CITY INSTITUTE OF SCIENCE AND TECHNOLOGY
PASIG CITY

No Degree from FOOD AND BEVERAGES
04.2011 - 04.2014

University Overview

SAN JOAQUIN KALAWAAN HIGH SCHOOL
PASIG CITY

High School Diploma
04.2003 - 04.2007

University Overview

SAN JOAQUIN ELEMENTARY SCHOOL
PASIG CITY

No Degree from GRADUATED
04.1997 - 04.2003

University Overview

Skills

Customer service and support

Additional Information

Additional Information
  • RANNY JEAN P CAYTON APPLICANT

Software

Food preparation

Point of Sale (POS) systems

Sales and upselling techniques

Food serving and table setting

Quality assessing

Customer service

Timeline

Retention Customer Service Representative
Firstsource
06.2023 - Current
Customer Customer Service Representative/Email Support Representative
Tata Consultancy
07.2022 - 12.2022
CLAIMS FRAUD ANALYST
JP MORGAN CHASE
07.2021 - 06.2022
Customer Service Representative/Social Media Moderator
COGNIZANT
06.2019 - 05.2021
Customer Service Representative
HASTING SOLUTIONS
06.2017 - 05.2019
PASIG CITY INSTITUTE OF SCIENCE AND TECHNOLOGY
No Degree from FOOD AND BEVERAGES
04.2011 - 04.2014
DENTAL CLINIC ASSISTANT SECRETARY
HERNANDEZ Dental Clinic
08.2010 - 09.2017
Service Crew Member
Urban Chef
05.2008 - 12.2010
SAN JOAQUIN KALAWAAN HIGH SCHOOL
High School Diploma
04.2003 - 04.2007
SAN JOAQUIN ELEMENTARY SCHOOL
No Degree from GRADUATED
04.1997 - 04.2003

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Ranny Jean CaytonCustomer Service Representative