ranny dasig
Angeles City,Pampanga Philippines
Summary
Maintains suite presentation to Forbes standards, delivering a clean and welcoming guest experience. Handles customer concerns with calm communication and clear problem-solving, escalating major issues promptly to protect service quality. Engages with guests to understand needs and support positive stays.
Overview
21
21
years of professional experience
Work History
SUITE ATTENDANT
SILVERSEA CRUISES
WORLDWIDE, WORLDWIDE
09.2009 - 09.2026
- Maintained suite cleanliness to meet Forbes standards, ensuring a high-quality guest experience.
- Engaged with customers to identify needs and preferences, delivering personalised service.
- Managed complaints with calm, clear communication and problem-solving.
- Resolved customer concerns and escalated major issues to supervisor for prompt resolution.
HOUSEKEEPING SUPERVISOR
ISLAND COVE HOTEL AND LEISURE PARK
CAVITE CITY, PHILIPPINES
05.2009 - 09.2009
- Oversaw cleaning staff to maintain high standards of cleanliness and guest satisfaction.
- Inspect guest rooms, lobbies, meeting rooms, function halls and common areas using detailed checklists to ensure compliance with health, safety and brand standards
- Create work schedules, assign daily cleaning tasks, conduct staff daily briefings.
- Supervised and supported new personnel, enhancing service quality and team performance.
- Managed inventory of cleaning supplies and equipment, placing orders before depletion to avoid workflow disruption.
- Collaborated with front desk teams to respond promptly to all guest requests.
- Reported maintenance issues to management, reducing safety risks and ensuring compliance with standards.
AUDIO VIDEO TECHNICIAN
QASR AL SHARQ (THE WALDORF ASTORIA COLLECTION)
JEDDAH, KINGDOM OF SAUDI ARABIA
11.2007 - 03.2009
- Set up, tested, and operated audio-visual equipment for live events, guaranteeing high-quality sound and visual delivery.
- Troubleshot audio-visual systems during live events, swiftly resolving issues to minimise disruption.
- Tested audio and visual signals before broadcasting to verify quality and establish optimum levels.
- Skilfully and efficiently conducted fault-finding on broken equipment through inspections and tests.
- Set up microphones, cameras and output devices to match technical requirements.
- Conducted thorough risk assessments after equipment set up, ensuring the safety of staff and visitors.
HOUSEKEEPING FLOOR SUPERVISOR
QASR AL SHARQ (THE WALDORF ASTORIA COLLECTION)
JEDDAH, K.S.A
08.2006 - 11.2007
- Supervise room attendant and inspect the rooms making sure that the rooms are clean with complete ameneties and up to standard before releasing it for occupancy
- conduct daily morning briefing to room attendant
- report and follow up any defects in the rooms
- Managed complaints with calm, clear communication and problem-solving.
ROOM ATTENDANT
QASR AL SHARQ ( THE WALDORF ASTORIA COLLECTION)
JEDDAH, K.S.A
03.2006 - 08.2006
- Cleaned guest rooms and changed linen to high standards.
- Maintained high standards of cleanliness and hygiene in guest rooms, following strict protocols.
- Reported any damages or maintenance issues in guest rooms to the maintenance team immediately.
Education
Electronic Technology
Southern Leyte State College of Science and Tech
Sogod southern Leyte01-1995
Skills
- Suite cleaning
- Quality inspection
- Safety compliance
- Inventory management
- Guest service
- Complaint resolution
- Guest communication
- Active listening
- Eagerness to learn
- Commitment to excellence
Timeline
SUITE ATTENDANT
SILVERSEA CRUISES
09.2009 - 09.2026
HOUSEKEEPING SUPERVISOR
ISLAND COVE HOTEL AND LEISURE PARK
05.2009 - 09.2009
AUDIO VIDEO TECHNICIAN
QASR AL SHARQ (THE WALDORF ASTORIA COLLECTION)
11.2007 - 03.2009
HOUSEKEEPING FLOOR SUPERVISOR
QASR AL SHARQ (THE WALDORF ASTORIA COLLECTION)
08.2006 - 11.2007
ROOM ATTENDANT
QASR AL SHARQ ( THE WALDORF ASTORIA COLLECTION)
03.2006 - 08.2006
Electronic Technology
Southern Leyte State College of Science and Tech