Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rannie Lou Academia

Customer Service Representative
Tunga-Tunga, Dauin, Negros Oriental

Summary

Dynamic professional with a proven track record, excelling in customer service and quality assurance. Skilled in process im,provement and effective communication, I enhanced customer loyalty through empathetic conflict resolution and streamlined QA processes, fostering collaboration and efficiency within teams. Committed to driving quality standards and mentoring others for success.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Teletech
12.2018 - 03.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Quality Assurance Analyst

Applied Balance Media Inc.
03.2019 - 04.2025
  • Mentored and coached team members on QA topics and strategies.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.

Education

Bachelor of Arts - Hospitality Management

Negros Oriental State University
Dumaguete City
04.2001 -

Skills

Quality standards, assurance, procosses

Mentoring team members

Effective communication

Process improvement

Project management

CRM and Zendesk

Multi-tasking

Timeline

Quality Assurance Analyst

Applied Balance Media Inc.
03.2019 - 04.2025

Customer Service Representative

Teletech
12.2018 - 03.2019

Bachelor of Arts - Hospitality Management

Negros Oriental State University
04.2001 -
Rannie Lou AcademiaCustomer Service Representative