Rannie Lou Academia
Customer Service Representative
Tunga-Tunga, Dauin, Negros Oriental
Summary
Dynamic professional with a proven track record, excelling in customer service and quality assurance. Skilled in process im,provement and effective communication, I enhanced customer loyalty through empathetic conflict resolution and streamlined QA processes, fostering collaboration and efficiency within teams. Committed to driving quality standards and mentoring others for success.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Teletech
12.2018 - 03.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Quality Assurance Analyst
Applied Balance Media Inc.
03.2019 - 04.2025
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Education
Bachelor of Arts - Hospitality Management
Negros Oriental State University
Dumaguete City 04.2001 -
Skills
Quality standards, assurance, procosses
Mentoring team members
Effective communication
Process improvement
Project management
CRM and Zendesk
Multi-tasking
Timeline
Quality Assurance Analyst
Applied Balance Media Inc.
03.2019 - 04.2025
Customer Service Representative
Teletech
12.2018 - 03.2019
Bachelor of Arts - Hospitality Management
Negros Oriental State University
04.2001 -
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