Raniel Marco Eduave
Team Leader
Cebu City
Summary
As a dedicated, results-driven Team Leader, I am passionate about empowering individuals and organizations to reach their full potential. With over 3 years of experience in leadership development, I specialize in guiding team members through transformative processes that enhance their skills, drive performance, and foster a culture of growth and innovation.
Overview
18
18
years of professional experience
Work History
Team Leader
One.Com
02.2026 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Team Leader
JPMorgan Chase
04.2025 - 10.2025
- Lead and motivate: Guide, motivate, and support the team to achieve specific goals, fostering a positive and collaborative environment. Set goals and communicate: Define clear goals for the team and effectively communicate them, ensuring everyone understands the mission and their role. Delegate tasks: Assign responsibilities to team members based on their skills and expertise.
Leadership Coach
GoTeam
11.2022 - 04.2025
- Managing Clients Expectations, Team Member Attendance and Teamind (Productivity) Reporting, Client Check-in on business updates, Team Member Feedback, Leading Team Member Expectations, Fortnightly 1on1 Coaching, Win-Win Feedback Review, OKRx Scorecard creation, review, and updating, Overall GoTeam support, Organizational Performance, Daily Cluster Huddle Facilitator, Power Hour Champion and Facilitator, Monthly Reporting on Team Member and Client Performance Updates, Process Improvements through Retrospective Discussions, Handling at least 40 team members with different fields of businesses, Handling at least 10 client POC with different fields of businesses.
Regional Program Executive
Kuehne + Nagel Ltd.
10.2020 - 10.2022
- Works closely with stakeholders and clients, reports, handles shipment tracking, facilitates Internal Portal/Process training with local site staff members.
Contact Center Associate I
RealPage
03.2020 - 10.2020
- Handling customer inquiries, resolving issues, and providing support through phone, email, or chat. They ensure customer satisfaction by delivering excellent service and maintaining a professional demeanor.
Team Leader Intern
Sykes Asia Inc.
09.2018 - 03.2020
- Team Management, Monitoring Performance, Training and Development, Handling Escalations, Reporting, Supporting Team Engagement
Customer Care Rep
NCR Cebu Development Center Inc.
05.2018 - 08.2018
- Handling customer inquiries, resolving issues, and providing support through phone, email, or chat. They ensure customer satisfaction by delivering excellent service and maintaining a professional demeanor.
Claims Admin Specialist / Warranty Contract Admin Specialist
Lexmark Research and Development Corp.
08.2011 - 04.2018
- Claims Admin Specialist - Responsible for validating and approving Spare Part Claims from Lexmark Partners. Handling Scorecard Reports to stakeholders and country managers. Warranty Contract Admin Specialist - Responsible for ensuring customers’ printers are registered correctly in the Lexmark system.
Technical Support Representative
Sykes Asia Inc. / Foundever Asia Inc.
06.2008 - 07.2011
- Handling customer inquiries, resolving issues, and providing support through phone, email, or chat. They ensure customer satisfaction by delivering excellent service and maintaining a professional demeanor.
Education
Associate in Computer Technology -
Asian College of Technology
01-2008
Skills
Leadership
Client/Account Management
Problem-Solving
Time Management
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Timeline
Team Leader
One.Com
02.2026 - Current
Team Leader
JPMorgan Chase
04.2025 - 10.2025
Leadership Coach
GoTeam
11.2022 - 04.2025
Regional Program Executive
Kuehne + Nagel Ltd.
10.2020 - 10.2022
Contact Center Associate I
RealPage
03.2020 - 10.2020
Team Leader Intern
Sykes Asia Inc.
09.2018 - 03.2020
Customer Care Rep
NCR Cebu Development Center Inc.
05.2018 - 08.2018
Claims Admin Specialist / Warranty Contract Admin Specialist
Lexmark Research and Development Corp.
08.2011 - 04.2018
Technical Support Representative
Sykes Asia Inc. / Foundever Asia Inc.
06.2008 - 07.2011
Associate in Computer Technology -
Asian College of Technology