Ranie Anthony Padit
Muntinlupa City
Summary
Experienced with process optimization, driving significant improvements in efficiency and quality. Uses analytical skills and team collaboration to implement effective solutions. Knowledge of workflow management and process mapping, ensuring operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Process Executive (MICROSOFT)
Infosys BPM Limited.
01.2023 - Current
- Executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of data, responding to complaints/queries on mail, interacting with vendors for order management depending on the process (the nature of the transaction would depend on the process).
- Follows all predefined procedures, adheres to all the laws regarding telesales applicable in that specific location in order to meet SLA targets.
- Improved process efficiency by analyzing, identifying bottlenecks, and implementing corrective actions.
Team Member (LYFT)
IBEX Global Solutions Inc.
11.2018 - 01.2023
- Handling support ticket with customers (Ride sharing app) via Email or Chat.
- Resolve all their issue with billing, pay, app concerns, damages, lost items, roadside assistance, and accidents.
- Working as a team to ensure that all issues has been resolved to have a 100% customer satisfactory.
Education
Tourism, Hotel and Restaurant Management (3rd Year Undergraduate)
LEYTE NORMAL UNIVERSITY
11.2017
Skills
- Communication
- Data review
- Lean six sigma
- Data entry
- Attention to detail
- Microsoft office
- Analytical thinking
- Critical thinking
- Teamwork and collaboration
Certification
- Entrepreneurship Training Certificate (TESDA Manila)
- Continuous Improvement Training (Infosys PH)
- Design Thinking Training (Infosys PH)
- Customer Transaction Monitoring(Infosys PH)
- Food and Beverage Services NC II Amended (TESDA Tacloban)
References
Jesus Soque | +63 909 025 5305, Infosys PH
April Cantavieja | +63 999 991 2658, Infosys PH
Melissa Vargas | +63 947 100 9890, Infosys PH
LANGUAGES
English (Fluent)
Filipino (Fluent)
Timeline
Process Executive (MICROSOFT)
Infosys BPM Limited.
01.2023 - Current
Team Member (LYFT)
IBEX Global Solutions Inc.
11.2018 - 01.2023
Tourism, Hotel and Restaurant Management (3rd Year Undergraduate)
LEYTE NORMAL UNIVERSITY
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