Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ranessa Marte

Oroquieta

Summary

Attentive Waitress known for highly productive and efficient task completion. Specialize in customer service, time management, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring seamless dining experiences for guests.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Waitress

Norwegian Cruiseline
Miami
05.2015 - 07.2024
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Education

Bachelor of Science - Hospitality Management

La Salle University
Ozamiz City, Philippines
06-2014

High School Diploma -

Misamis Occidental National High School
Oroquieta City, Philippines
04-2009

Skills

  • Safe Food Handling
  • Menu Recommendations
  • Order Accuracy
  • Guest Relations Management
  • Customer Service
  • Team Collaboration
  • Menu Memorization
  • Payment Processing
  • Liquor, wine, and food service
  • Item promotion
  • Table Bussing
  • Special dietary requirements
  • Service prioritization
  • Performance Improvement
  • Relationship Management
  • Sales expertise

Certification

  • 2023 TIPS Certificate of Completion: TIPS California RBS Training Program
  • 2014-2015 Food and Beverage Services at Genting-Star Tourism Academy, Star Cruises Center, Pasay City,
  • Philippines
  • 2013 National Certificate: Food and Beverage Services NC II Holder at TESDA, Misamis Occidental,
  • Philippines
  • 2013 National Certificate: Front Office Services NC II Holder at TESDA, Misamis Occidental, Phillipines
  • 2013 Certificate of Participation: Development Seminar Workshop All System GO: The Lasallian Professional Equipped to Face Career Challenges at La Salle University, Ozamiz, Phillipines
  • 2013 Certificate of Completion: On-job Training (300 hours) at Resorts World Manila, Manila, Phillipines
  • 2013 Certificate of Completion: Crash Hospitality Management Training Program (360 hours) at Our Lady of Triumph Institute of Technology, Ozamiz, Phillipines
  • 2012 Certificate of Completion: Front Office Services NC II, prescribed by TESDA at La Salle University, Ozamiz, Phillipines
  • 2012 Certificate of Completion: In-House Training (60 hours) at La Salle Diners (La Salle University), Ozamiz, Phillipines
  • 2012 Certificate of Completion: Actual Shipboard Training at Ocean Link Institute, M/V St. Pope John Paul II and M/V St. Michael the Archangel

References

References available upon request.

Timeline

Waitress

Norwegian Cruiseline
05.2015 - 07.2024

Bachelor of Science - Hospitality Management

La Salle University

High School Diploma -

Misamis Occidental National High School

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Ranessa Marte