Raneilson Espiritu
Customer Service Representative
Noveleta
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Alorica MOA
Pasay
10.2022 - 02.2024
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Housekeeping Room Attendant
Water Camp Josephine Resort
Kawit
12.2019 - 06.2020
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
Bachelor Of Science - Information Techonology
Cavite State University
Dalahican, Cavite City 08.2020 - 08.2022
Bachelor Of Science - Hospitality Management
Cavite State Univeristy
Dalahican, Cavite City 08.2022 - 06.2023
Skills
Time
Problem-solving skills
Performance improvement
Answering questions
Call center operations
Timeline
Customer Service Representative
Alorica MOA
10.2022 - 02.2024
Bachelor Of Science - Hospitality Management
Cavite State Univeristy
08.2022 - 06.2023
Bachelor Of Science - Information Techonology
Cavite State University
08.2020 - 08.2022
Housekeeping Room Attendant
Water Camp Josephine Resort
12.2019 - 06.2020