RANEIL FEDERICO
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Admin Assistant
Autumn Avenue
02.2020 - 11.2023
- Responded to customers' queries or concerns via phone & email
- Maintained communication with suppliers & other stakeholders
- Listed products, updated inventory & managed pricing
- Issued invoices, and receipts, generated quotes & account reconciliation
- Arranged pickups and collections with partner couriers
- Resolved disputes regarding late deliveries, misrouted parcels & incorrect products
- Provided support for both customer and service providers from booking to completing a job order
- Resolved disputes regarding missed or incomplete services
- Ensured the accuracy of recurring services as well as made sure that invoices and receipts being issued are error-free
- Escalated issues to dedicated teams when necessary
- Provided customer support and handled inbound calls and emails
- Provided answers to inquiries regarding customer phone service
- Documented each call and ensured accuracy of all data
- Upsell products and services
Customer Support
Lawn Love
03.2018 - 12.2019
- Provided answers to customer's inquiries
- Documented each call and performs other Adhoc tasks
Customer Service Representative
Convergys
03.2015 - 02.2018
- Made telemarketing calls
Appointment Setter
Net Avenue Virtual Services
08.2014 - 02.2015
Education
Juris Doctor -
Our Lady of Lourdes College Foundation
Camarines Norte03-2028
Bachelor of Science - Secondary Education
Camarines Norte State College
Camarines Norte03-2017
Skills
- Chat and email support
- Product listing
- Data processing
- Lead generation
- Appointment setting and calendar management
- Supervising staff
- Order management
- Social media management
- Telemarketing
- Customer inquiry response
- Call documentation
- Quality assurance
Websites
Timeline
Admin Assistant
Autumn Avenue
02.2020 - 11.2023
Customer Support
Lawn Love
03.2018 - 12.2019
Customer Service Representative
Convergys
03.2015 - 02.2018
Appointment Setter
Net Avenue Virtual Services
08.2014 - 02.2015
Juris Doctor -
Our Lady of Lourdes College Foundation
Bachelor of Science - Secondary Education
Camarines Norte State College
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