Randy Tuastomban
Poblacion Guipos, Zamboanga Del Sur
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Dedicated Supervisor possessing skilled in addressing and resolving conflicts to maintain team harmony and performance. Offers many years of experience leading talented teams and exceeding objectives. Background includes strong history in related work.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
DC Supervisor (warehouse)
Flash Express Phil. Ltd.
Purok Militon, San Miguel, Zambonaga Del Sur
05.2024 - Current
- Directed and supervised team of 30 to 40 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Created new strategies for improving customer service standards within the organization.
- Complied with company policies, objectives and communication goals.
- Responded to customer questions regarding products, prices and availability.
IT Technical Support Representative
Convergys Philippines (Now Concentrix)
Cebu City
08.2015 - 03.2026
- Responsible in answering incoming international calls regarding Microsoft Operating system and of both hardware and software issues.
- Provided technical support to customers via phone, email, and chat.
- Configured and troubleshot hardware and software issues on multiple platforms.
- Monitored system performance and identified potential areas of improvement.
- Developed and maintained user documentation for software applications.
- Assisted customers with password resets, account recovery, and other IT related tasks.
- Performed root cause analysis for escalated customer incidents.
- Installed new hardware components such as printers, modems, wireless devices.
Warehouse
Flash Express Phil. Ltd.
PGD_SP Warehouse Blue And White National Highway Brgy. Bulatok, Pagadian City, Zamboanga Del Sur
06.2022 - 11.2022
- Responsible in managing the District Collection Office from all reports, sales, collections and manpower and logistic supervisions.
- Maintained inventory records and updated stock lists on a regular basis.
- Received and processed incoming orders, verifying accuracy of items, quantities, and pricing.
- Organized warehouse space for efficient storage of goods.
- Operated forklifts to transport materials within the facility.
- Unpacked boxes and checked contents against invoices or other documents.
- Inspected products for any damages prior to stocking shelves.
- Loaded and unloaded shipments from delivery trucks with manual pallet jacks or powered lift equipment.
- Sorted items according to size, type, color, style. before storing them in their respective bins or shelves.
- Performed cycle counts as required by management to ensure proper inventory levels were maintained at all times.
- Identified damaged or defective items and reported them to supervisor immediately.
- Cleaned work area after each shift in order to maintain a safe working environment.
- Organized returned goods so they can be restocked quickly and efficiently.
Administrative Aide II
Department of Public Works and Highways
Purok 1B, Pob. Guipos, Zamboanga Del Sur
06.2019 - 06.2022
- Responsible in preparing supporting documents for supplies and delivery in various sections in the office
- IT works
- Responsible in the Fuel issuance for all the service vehicles in the Construction Section.
- Maintained filing systems and organized documents for easy retrieval.
- Compiled data, generated reports, and performed data entry into databases.
- Assisted with the preparation of presentations, proposals, and other materials as needed.
- Provided administrative support to management staff members.
- Ordered office supplies when inventory was low.
- Created spreadsheets for tracking purposes.
- Scanned documents into digital format for storage or archiving purposes.
- Organized files using paper filing systems or electronic document management systems.
Customer Service Representative
Customer Contact Channel/C3
Bonifacio Global City, Taguig Metro Manila
03.2016 - 08.2016
- Responsible in booking and answering calls for SPIRIT AIRLINES customers from North America and Latin America about their booked flight details.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Updated records for each reservation according to changes in availability or booking status.
- Assisted in booking appointments and scheduling follow-up visits with clients.
- Answered customer inquiries regarding flight schedules, fares, and other related topics.
Warehouse Personnel
Eurotiles phils.
Balubad II, Silang, Cavite
02.2002 - 10.2003
- Responsible in preparing all orders and delivery, also includes in preparing daily, weekly and monthly inventory for sales of the company.
- Received and processed incoming orders, verifying accuracy of items, quantities, and pricing.
- Maintained inventory records and updated stock lists on a regular basis.
- Organized warehouse space for efficient storage of goods.
- Operated forklifts to transport materials within the facility.
- Received, unpacked and inspected incoming shipments of merchandise.
- Identified, counted and verified stock items.
- Prepared outgoing orders for shipment according to customer specifications.
- Loaded and unloaded trucks with hand truck or pallet jack.
- Organized warehouse space by moving materials to appropriate locations.
- Operated forklift to move materials within the warehouse facility.
- Performed regular cycle counts to ensure accuracy of inventory levels.
- Assisted with physical inventories as needed.
- Ensured safety compliance standards were met at all times while working in the warehouse environment.
EDS MANUFACTURING Inc.
EDS YAZAKI MANUFACTURING Inc.
Anabu II, Imus, Cavite
05.2002 - 12.2002
- Responsible in manufacturing Automotive wire harness for international car brands like Toyota, Mitsubishi, Isuzu for exports.
- Assemble wires, cables, terminals and connectors according to specifications using hand tools such as crimpers, cutters, strippers and pliers.
- Test assembled wire harnesses for proper operation with test equipment such as multimeters.
- Label completed assemblies in accordance with customer or industry standards.
- Cutting various types of insulation tubing to specified lengths.
- Stripping away insulation from the ends of wires prior to termination.
- Crimping terminals onto the exposed wire strands.
- Inspecting finished assemblies for accuracy and quality assurance purposes.
- Recording data related to production activities on appropriate forms or logs.
- Maintaining a clean work area throughout the day to ensure safety compliance.
- Organizing parts into kits for efficient assembly operations.
Education
Bachelor of Science - Information Technology
JH CERILLES STATE COLLEGE
Mati, San Miguel, Zamboanga Del Sur03-2019
Skills
- Computer Skills
- Warehousing Processes
- Staff Management
- Data Entry
- Multitasking
- Microsoft Word
- Interpersonal Communication
- Warehousing Operations
- Complex Problem-Solving
- Can operate welding machine
- Porklift Operator ,Driver
- Knowledgeable in basic computer skills, MS, Excel, Data entry, accounting
- Plumbing installation and repair
- Painting and Plumbing Work Oversight
Nativelanguage
English
Personal Information
- Hobbies: Love Playing Lawn Tennis, Badminton, Volleyball, Listening to Music, Love to travel, witness God's perfect Nature
- Date of Birth: 08/17/84
- Gender: male
- Nationality: Filipino
- Marital Status: married
Timeline
DC Supervisor (warehouse)
Flash Express Phil. Ltd.
05.2024 - Current
Warehouse
Flash Express Phil. Ltd.
06.2022 - 11.2022
Administrative Aide II
Department of Public Works and Highways
06.2019 - 06.2022
Customer Service Representative
Customer Contact Channel/C3
03.2016 - 08.2016
IT Technical Support Representative
Convergys Philippines (Now Concentrix)
08.2015 - 03.2026
EDS MANUFACTURING Inc.
EDS YAZAKI MANUFACTURING Inc.
05.2002 - 12.2002
Warehouse Personnel
Eurotiles phils.
02.2002 - 10.2003
Bachelor of Science - Information Technology
JH CERILLES STATE COLLEGE