Dynamic customer service professional with a proven track record at VOX VIP Cinema, excelling in complaint handling and payment processing. Recognized for enhancing customer satisfaction through effective issue resolution and employee development, consistently exceeding expectations and fostering brand loyalty. Adept at leveraging product knowledge to drive sales and improve service quality.
Hi, I’m
Randy Tobias
Quezon City ,Manila
Summary
Work History
VOX VIP CinemaRiyadh City
Customer Service Officer
2019 - 2026 (7 education.years_Label)
Job overview
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Provided information on movie schedules, ticket availability, and special promotions.
- Collaborated with team members to maintain a clean and welcoming cinema environment.
- Processed transactions accurately using point-of-sale systems to ensure smooth operations.
- Handled customer feedback efficiently to improve service quality and guest experience.
- Supported management in implementing new initiatives for operational efficiency.
- Monitored inventory levels of concessions and supplies to optimize stock management.
- Trained new staff on customer service protocols and cinema policies for consistent performance.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Assisted call-in customers with questions and orders.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
Marina Palm Riyadh Saudi Arabia Kingdom Of Saudi Arabia
Waiter
2016 - 2019 (3 education.years_Label)
Job overview
- Provided exceptional customer service to enhance guest experience and satisfaction.
- Managed order delivery efficiently, ensuring timely service of meals and beverages.
- Collaborated with kitchen staff to communicate menu changes and special requests.
- Maintained cleanliness and organization of dining area in compliance with health standards.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved customer complaints promptly, fostering a positive dining environment.
- Assisted in training new staff on service protocols and restaurant procedures.
- Demonstrated adaptability by managing high-volume service during peak hours effectively.
- Executed opening and closing procedures to ensure smooth restaurant operations.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Mernel's Cake House Laguna , Manila Philippines
Service Crew Member
2014 - 2015 (1 education.year_Label)
Job overview
- Provided exceptional customer service, ensuring prompt and friendly interactions with patrons.
- Operated cash register efficiently, handling transactions accurately and maintaining balanced cash drawers.
- Prepared and presented baked goods according to quality standards, enhancing visual appeal for customers.
- Assisted in inventory management, tracking stock levels of ingredients and supplies for timely reordering.
- Maintained cleanliness of workstations and dining areas, adhering to health and safety regulations consistently.
- Collaborated with team members to streamline service processes, improving overall workflow during peak hours.
- Trained new staff on operational procedures, fostering a collaborative team environment for improved performance.
- Kept customers and crew areas organized.
Sports House International Corp.Laguna City , Manila Philippines
Salesman
2012 - 2014 (2 education.years_Label)
Job overview
- Developed product knowledge through ongoing training and support sessions.
- Assisted customers in selecting appropriate sports equipment based on needs.
- Processed sales transactions efficiently using point-of-sale systems.
- Maintained store cleanliness and organization to enhance customer experience.
Penshoppe and Oxygen SM Laguna Manila Philippines
Salesman , Stockman and Cashier
2010 - 2011 (1 education.year_Label)
Job overview
- Provided exceptional customer service to enhance shopping experience and build brand loyalty
- Assisted in inventory management, ensuring accurate product availability and organization
- Executed sales transactions efficiently, maintaining accuracy and attention to detail
- Collaborated with team members to create visually appealing merchandise displays
Universal Rubina Corp.Laguna , Philippines
Dimac Helper / Machine Operator
2009 - 2010 (1 education.year_Label)
Job overview
- Assisted in daily operational tasks, ensuring adherence to safety protocols and standards.
- Operated equipment and tools efficiently, contributing to overall production workflow.
- Maintained cleanliness and organization in work areas to enhance productivity.
- Supported team members by sharing knowledge of processes and tools used in operations.
Education
Don Bosco College Canlubang Canlubang , Calamba , Laguna City
Automotive Vocational Course
2008
University Overview
Skills
Customer support
Complaint handling
Data entry
Customer focus
Payment processing
Service recommendations
Issue research
Employee development
Customer service
Regulatory compliance
Time management
Safe food handling
Food presentation
Food safety
Languages
English
Arabic
Filipino
Timeline
Customer Service Officer
VOX VIP Cinema
2019 - 2026 (7 education.years_Label)
Waiter
Marina Palm Riyadh Saudi Arabia
2016 - 2019 (3 education.years_Label)
Service Crew Member
Mernel's Cake House
2014 - 2015 (1 education.year_Label)
Salesman
Sports House International Corp.
2012 - 2014 (2 education.years_Label)
Salesman , Stockman and Cashier
Penshoppe and Oxygen
2010 - 2011 (1 education.year_Label)
Dimac Helper / Machine Operator
Universal Rubina Corp.
2009 - 2010 (1 education.year_Label)
Don Bosco College Canlubang
Automotive Vocational Course