Brazillian JiuJitsu
Randy L. Talavera
Outbound Seller Support
Cainta Rizal
Summary
Customer Support Representative handling high-volume customer inquiries, payments, and service requests in a deadline-driven setting. Resolves volatile customer issues while balancing company priorities and customer satisfaction. Delivers technical support by following maintenance procedures and applying up-to-date product knowledge.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Outbound Support
Isupport Worldwide
05.2024 - Current
- Provided professional email-based support to U.S.-based sellers, addressing account, inventory, technical, fulfillment, and operational concerns while ensuring timely and accurate communication.
- Conducted thorough investigations and root-cause analysis of seller account and inventory issues, including discrepancies, system-related concerns, order exceptions, and other operational challenges.
- Coordinated with warehouse, engineering, technical support, and internal operations teams to troubleshoot issues, escalate complex cases, and implement effective resolutions.
- Liaised with third-party carriers and logistics partners to investigate shipment delays, tracking discrepancies, delivery exceptions, and transportation-related issues, while providing sellers with timely status updates.
- Maintained detailed case documentation and follow-ups while managing multiple priorities, demonstrating strong written and verbal communication, analytical thinking, problem-solving, attention to detail, and cross-functional collaboration in a fast-paced logistics environment.
Workforce Real Time Analyst
TTEC
03.2020 - 05.2024
- Monitor and analyze key performance indicators and trends to reforecast and reschedule.
- Monitored and analyzed key performance indicators and trends for effective reforecasting and rescheduling.
- Real-time adherence of agents
- When adjustments are necessary, provide real-time updates so schedule goals are met regardless of changes
- Monitor agent status in real time
- Executed quick decisions under pressure to maintain operations aligned with targeted OKRs.
Customer Support Representative
TTEC
10.2017 - 03.2020
- Handled customer inquiries, questions, and service requests while managing high-volume workload in deadline-driven environment.
- Diffused and resolved volatile customer situations, balancing company interests and customer satisfaction.
- Provided customer with technical support using maintenance procedures and created with company product.
- Studied products and services to stay informed on updates and changes.
Education
No Degree - Vocational-Technical Education
De La Salle Santiago Zobel
City Of Muntinglupa, Province Of Rizal, Philippines 04.2001 -
No Degree - Junior High Education
Las Pinas East National High School
Las Pinas, Metro Manila, Philippines 04.2001 -
Skills
Real-time monitoring
Schedule adherence
Forecasting & rescheduling
Capacity planning
Escalation handling
KPI analysis
Trend analysis
Intraday management
Customer support
Service request handling
Interests
Muay Thai
Boxing
HOBBIES & INTEREST
Competitive Magic: The Gathering Player 2012–2020
Participated in competitive Magic: The Gathering from 2012 to 2020, developing strong strategic thinking, analytical decision-making, resource management, probability assessment, and adaptability. Competitively evaluated game states, anticipated opponents’ strategies, and made calculated decisions under pressure. This experience strengthened my ability to analyze complex situations, adapt quickly to changing conditions, and maintain focus while working toward long-term objectives.
Timeline
Outbound Support
Isupport Worldwide
05.2024 - Current
Workforce Real Time Analyst
TTEC
03.2020 - 05.2024
Customer Support Representative
TTEC
10.2017 - 03.2020
No Degree - Vocational-Technical Education
De La Salle Santiago Zobel
04.2001 -
No Degree - Junior High Education
Las Pinas East National High School
04.2001 -