Randy Lim
Trading And Business Owner/Sales And Service Engineer
Metro Manila
Overview
30
30
years of professional experience
Work History
Owner
Alterego Creations PH
04.2016 - 12.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
General Manager
Leahpar Enterprises
06.2013 - 06.2021
- Established solid partnerships with clients, vendors, and partners to achieve lasting success and allegiance.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Sales Engineer
Mesco Inc.
06.2001 - 05.2013
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Analyzed market trends, competitor performance and product strengths.
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
Service Engineer
Mesco Inc.
Pasig, Philippines
08.1999 - 06.2001
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Contributed to company growth by generating new business leads through positive word-of-mouth referrals from satisfied clients.
- Delivered outstanding after-sales support, maintaining open lines of communication with clients to address concerns or inquiries promptly.
Application Engineer
Mesco Inc.
Pasig, Philippines
08.1999 - 06.2001
- Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
- Played a crucial role in successful project completion by contributing technical expertise at all stages of development.
- Visited clients to determine feasibility, analyze requirements and provide solution suggestions.
- Generated target accounts sales objectives, opportunities and projection reports to prioritize work.
- Provided exceptional customer support, addressing client concerns and providing timely resolutions to technical issues.
- Mentored junior team members in various aspects of application engineering work – from coding best practices to debugging complex issues – fostering professional growth within the team.
- Developed custom solutions for clients, improving overall user experience and satisfaction.
- Enhanced system performance by optimizing software applications and resolving hardware issues.
Telecom Engineer
Bayan Telecommunication
Quezon City, Philippines
11.1996 - 07.1999
- Reduced downtime for clients by conducting thorough troubleshooting and resolving complex technical issues.
- Increased operational efficiency through regular monitoring, analysis, and optimization of network systems.
- Reviewed and tested installations for compliance with quality control standards.
Service Engineer
Chain Marketing
Manila, Philippines
06.1994 - 01.1995
- Performed troubleshooting and repair for complex electrical equipment.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Contributed to company growth by generating new business leads through positive word-of-mouth referrals from satisfied clients.
- Ensured compliance with safety regulations during installations and repairs, prioritizing a safe work environment at all times.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
03.1999
Associate of Science - Electronics Communication Technology
09.1997
Full Scholarship Program (Batch 12)
School News Paper (member)
Catechism Club (member)
High School Diploma -
03.1993
3rd Honorable Mention
Consistent Honor Student
Student Council
Club President
School News Paper columnist
High School Diploma -
03.1989
1st Honorable Mention
Consistent Honor Student
Skills
Business management
Relationship building
Sales strategy development
Problem-solving abilities
Interpersonal skills
Teamwork and collaboration
Process improvement
Adaptability and flexibility
Timeline
Owner - Alterego Creations PH
04.2016 - 12.2023
General Manager - Leahpar Enterprises
06.2013 - 06.2021
Sales Engineer - Mesco Inc.
06.2001 - 05.2013
Service Engineer - Mesco Inc.
08.1999 - 06.2001
Application Engineer - Mesco Inc.
08.1999 - 06.2001
Telecom Engineer - Bayan Telecommunication
11.1996 - 07.1999
Service Engineer - Chain Marketing
06.1994 - 01.1995
AMA Computer College - Bachelor of Science, Electrical, Electronics And Communications Engineering
Meralco Foundation Institute - Associate of Science, Electronics Communication Technology
Manila Cathedral School - High School Diploma,
Manila Cathedral School - High School Diploma,