RANDY LALUCES

• Prospect, educate & qualify leads to create sales-ready opportunities
• Appointment Setting
• Warm And Cold Calling

Client Relations · Business-to-Business (B2B) · Customer Relationship Management (CRM)

Helped businesses bring in new leads and increase the number of people at the top of their sales funnel, making an average of 250 to 300 calls per day.

Client billing and technical support for a small to large business. Listening to diagnose and resolve customer billing, technical issues and their needs provide upsell / cross sell of company's products and services, proactively engage with the customer in order to clearly understand the problem, work with the customer to come up with a solution and set expectations for timely resolution.

Provide Sales and Marketing over multiple products with a focus on customer satisfaction, voice e-mail and check communications.

Politely address any customer complaints ,provide prompt customer service with professional patient and friendly attitude.

Responsible for helping set up and maintaining the sales and retention team on account specific policies. These policies include a weekly quota, weekly review, monthly review, and a monthly customer satisfaction survey that is completed by the agent and manager. I monitor calls to ensure everyone's calibrated to the guidelines and procedure. I also coach and listen to agents feedback on how to improve their performance as well as discuss possible changes with management.