Randy Canlas
Computer Technolgy System Management
San Pedro, Province Of Laguna
Summary
Dynamic Technical Support Engineer with a proven track record at CompServe, enhancing customer satisfaction through effective problem-solving and technical troubleshooting. Expert in system monitoring and hardware installations, I significantly reduced downtime and optimized network performance, ensuring seamless operations and robust security protocols. Committed to delivering exceptional user support and training.
Overview
20
20
years of professional experience
Work History
Computer Operator
Self Employed
03.2002 - 05.2019
- Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
- Boosted productivity by providing technical support to users, resolving issues in a timely manner.
- Optimized resource usage by efficiently allocating computer systems for various workloads and user needs.
- Reduced downtime by proactively identifying potential issues and taking corrective actions before problems escalated.
- Streamlined operations with routine maintenance tasks, such as updating software and hardware components.
- Maximized hardware performance, conducting periodic upgrades and replacements as part of asset management efforts.
- Reduced system downtime, implementing proactive troubleshooting and rapid response strategies.
- Enhanced system efficiency with regular maintenance checks and updates.
- Supported business operations, ensuring backup and recovery procedures were flawlessly executed.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Supported efficient use of available computer terminals and network access by coordinating schedules.
- Trained and supported end-users with software, hardware, and network standards and use processes.
Technical Support Engineer
CompServe
04.1999 - 08.2005
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Documented faults and bugs for referral to development staff for use in updates.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Reduced system downtime significantly, conducting regular maintenance checks and updates.
- Improved client satisfaction with personalized troubleshooting sessions that catered to individual needs and skill levels.
- Optimized network performance, regularly monitoring and adjusting configurations to meet changing demands.
- Enhanced security protocols, conducting thorough audits and implementing necessary updates to safeguard against potential threats.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Tested new software and hardware prior to deployment.
- Increased first-call resolution rates, meticulously diagnosing issues and providing effective solutions on initial contact.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
Education
Associate of Science - Computer Engineering
IETI
San Pedro, Province Of Laguna, Philippines 04.2001 -
Skills
Problem-solving
System monitoring
Hardware and software installation
Team collaboration
Computer operations management
Time management
Technical troubleshooting
User support
Software installation
Security patches
Server support
Password resets
Security updates
Hardware repair
Hardware installations
Technical writing
Backup and recovery
Cybersecurity knowledge
Network management
Software upgrades
Supply inventory management
System configuration
Hardware maintenance
Technical support
IT documentation
Network maintenance
Preventive Maintenance
Timeline
Computer Operator
Self Employed
03.2002 - 05.2019
Associate of Science - Computer Engineering
IETI
04.2001 -
Technical Support Engineer
CompServe
04.1999 - 08.2005