Summary
Overview
Work History
Education
Skills
Timeline
Generic

Random Tolentino

Customer Service
Blk 3, Lot 9, Burgos Street, Vista Verde Executive Village, Cainta, Rizal

Summary

I'm an experienced employee with a background in Customer Support and Telco Insdustry and I believe I'd be a valuable addition to the team. In the course of my work I have experience resolving account and service concerns for both customers and business partners. I am familiar with modern best practices across a variety of process. I'm a proactive and diligent worker, I thrive in fast-paced environments, and I care about what I do.

Overview

5
5
years of professional experience

Work History

Customer Support Associate/Collections Agent

SupportNinja
09.2022 - Current
  • Displayed flexibility to adapt to quarterly policy changes and database re-organization.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.

Subject Matter Expert

Concentrix
03.2021 - 07.2022
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Presented findings at conferences and workshops, showcasing expertise and building credibility within the industry.
  • Facilitated product development with implementation of standard best practices.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

Customer Service Representative

Concentrix
12.2020 - 03.2022
  • Answered constant flow of customer calls with minimal wait times.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Technical Support Representative

VXI
02.2020 - 09.2020
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.

Verifications Specialist

Teleperformance
07.2019 - 02.2020
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Investigated candidate history and employment claims to confirm eligibility for positions.
  • Collaborated effectively with other departments, facilitating smooth handovers between teams involved in the verification process.
  • Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.

Education

No Degree -

Gardner College
Cainta, Province Of Rizal, Philippines
04.2001 -

High School Diploma -

Manggahan High School
Pasig, Metro Manila, Philippines
04.2001 -

Skills

Payment Collection

Timeline

Customer Support Associate/Collections Agent

SupportNinja
09.2022 - Current

Subject Matter Expert

Concentrix
03.2021 - 07.2022

Customer Service Representative

Concentrix
12.2020 - 03.2022

Technical Support Representative

VXI
02.2020 - 09.2020

Verifications Specialist

Teleperformance
07.2019 - 02.2020

No Degree -

Gardner College
04.2001 -

High School Diploma -

Manggahan High School
04.2001 -

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Random TolentinoCustomer Service