Randolph Valiente M. Rodriguez

• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands.
• Enhanced training programs to strengthen employee knowledge and promote new team leads from within.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
• Worked with the management team to implement proper division of responsibilities.
• Closely collaborated with project members to identify and quickly address problems.
• Coordinated ongoing technical training and personal development classes for staff members.
• Excellent communication skills, both verbal and written.
• Resolved problems, improved operations, and provided exceptional service.

• Interviewed, trained and mentored 35 staff by coaching daily, leading performance reviews and offering constructive feedback.
• Performed quarterly quality reviews and annual performance reviews
• Maintained high levels of client satisfaction by ensuring product quality and on-time project completions.
• Ensure that shift was fully staffed with trained personnel.
• Maintained close communication with Service Desk Team to maintain "good standing" with customers
• Dealt with and resolved employee issues including safety incident, disagreements between employee and last minute decision making.
• Approves team leaves and ensure enough team member is available
• Performed team and individual review for team and individual growth
• Standardized job tasks and trained team members on industry best practices and standards.

• Standardized job tasks and trained junior team members on industry best practices and standards.
• Worked with users and IT Site Coordinators to determine areas of technology in need of improved usability.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Made recommendations regarding information technology infrastructure overhauls.
• Aiding in problem resolution, policy assistance and patch and version management.
• Evaluated latest technology innovations and adopted cost-effective, useful solutions.
• Troubleshoots complex problems user, server, network and security problems
• Assist in development and documentation procedures of policies and how-to, increase efficiency and meet needs of business.
• Ensures integrity of operating system software by maintaining current version with software patches and server upgrades.
• Serves as technical expert and point of contact on escalated issues providing level 3 support.
• Creates and updates existing documentation to reflect current setup.
• Resolve incidents that are beyond scope of ability and responsibility.

Projects:

• OneDrive for Business
• Folder Redirection
• Active Directory Central Store
• Internet Explorer Enterprise Mode
• Active Directory Audit Remediation
• DHCP Failover Planning, Designing and Implementation
• AD Cleanup
• Dynamic Security group via PowerShell
• Active Directory Disaster Recovery documentation
• Process: Active Directory Service Now Ticket updates
• Active Directory Training
• Windows 10 Planning and Designing
• User Experience Virtualization
• Microsoft Office 2016 Planning and Designing
• DHCP-PXE Implementation for Windows 10
• Ulsan Aluminum Joint Venture Project
• Google Chrome Enterprise GPO
• ADFS migration from 2.0 to ADFS Azure
• Azure Domain Controller
• Windows 2016 domain controller upgrade
• Redirection of computer objects to Staging OU

Accomplishments:

• Employee of the Quarte r – November 2015 Top Performer of the Quarter – Systems Administrator, Novelis
• Stefanini ACE – February 2017 https://www.facebook.com/StefaniniPhilippines/posts/1341977679194435:0
• Employee of the Quarter – August 2017 Top Performer of the Quarter – Enterprise Services – Novelis
• Recognition Award – December 2017

• Monitors the team and ensuring quality work.
• Manages the workflow of the training and trainers.
• Manages the hiring and promoting of the trainers and IT personnel.
• Schedules training and classroom assignment.
• Meets with clients together with Sales to discuss and define the customers' requirements in training and solution.
• This includes customization of the courses needed by the client.
• Monitors trainer's evaluation at the end of the course.
• Supervise the department and personnel, this includes, interviewing prospective employees, providing and recommending training, coordinating and scheduling and assigning work, establishing goals, objectives and priorities; including evaluation of work performance, providing feedback, direction and guidance.
• Keeping the trainers up to date to the track and technology they are assigned.
• Supports clients on after training.
• This includes, answering questions, and recommending and/or implementing solutions.
• Conducts assessments to determine current and future needs and develop processes.
• Process, prepare and administer various contract.
• Attend meetings to obtain and disseminate information regarding work area issues and programs.
• Meets with the trainers on a monthly or weekly basis.
• Develop project and proposals which includes goals and objectives.
• Planning and designing the network and system.
• Implemented failover and redundancy for Active Directory, Exchange Server and SQL Server.
• Implemented backup and recovery procedures.
• Planned and designed the system and network infrastructure.
• Design, manage and maintain the network infrastructure.

• Assessing client needs and agreeing learning aims.
• Designing custom training needs or adapting existing technology.
• Prepare the training room and resources.
• Evaluate how effective the training is using after class evaluation.
• Administration of Microsoft Exchange Server 2003, 2007, 2010, 2013 and Windows Server 2003, 2008/R2, 2012/R2.
• Administration of Active Directory, DNS, DHCP, IPAM, System Center and SQL.
• Involved in Exchange migration from Exchange 2003 to 2007.
• Involved in Exchange migration from Exchange, Involved in Exchange migration from Exchange 2010 to 2013.
• Installation and Implementation of Domain and Messaging system.
• Performing critical changes and performance tuning on messaging servers.
• Resolving technical issues for Microsoft Exchange 2007/2010/2013.
• Troubleshooting and Administration of Mail Routing / Mail Flow.
• Manages the System and Network to ensure information is secure and protected from attacks and interruption.
• Monitors and evaluate computer systems to ensure that each system and network performance is at its peak operating capacity and efficiency level.
• Create, disable and delete user accounts per request.
• Perform daily backup, ensuring all files and system data are backed up and test after backup.
• Install and configure systems such as domain controllers, firewalls, mail servers, and other services.
• Apply OS updates and patches on a regular basis.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Repair and recover from hardware or software failures.
• Coordinate with other team members and communicate with impacted departments.

• Installing and configuring computer hardware, software, systems, networks and printers.
• Planning and undertaking scheduled maintenance task.
• Talk to clients to determine the nature of problems.
• Respond to computer failures.
• Repairing computer equipment and replacing parts.
• Check computer equipment for electrical safety.
• Managing stocks of equipment, consumables and other supplies.
• Design and build a website.