Rand Joshua Manahan
Cloud Support Engineer
Dasmarinas, Cavite
Summary
Cloud Support Engineer with 5 years of experience in managing and supporting Microsoft 365 clients. Seeking to leverage expertise in providing cloud management and support. Highly organized, self-motivated, and proficient with computers. Bachelor's degree in Electronics Engineering.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Systems Administrator (NOC Engineer)
Mokshtech IT
07.2021 - Current
- Managing Exchange and Office 365 environments
- Managing cloud provider platforms: Azure and AWS
- Monitoring via remote access: Microsoft RDS, Logic Monitor, Brightgauge, Connectwise and Connectwise Automate
- Troubleshooting ISP related issue in coordination with vendors
- Identifying issues, analyzed information and provided solutions to problems
- Participating in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Cloud Support Engineer (Microsoft 365 Ambassador)
rhipe
Makati
06.2017 - 05.2021
- Provide front-line end-user and administrator support for customers, being available and the 1st point of contact by responding to customer requests on time via phone, email and remote support tool modalities, providing resolutions within pre-defined SLA timeframes
- Installation, configuration, and break-fix support for Microsoft 365 suite on various customer platforms including but not limited to a pure cloud and hybrid environments.
- Serve as the product expert for the Microsoft 365 suite of applications and their capabilities whilst staying abreast of the latest product reviews, updates, and roadmaps.
- Adhere to all organizational policies, procedures, standards and practices (including but not limited to ISO Compliance standards,
Microsoft Online Service Agreements (MOSA), contributing to the maintenance of policies, procedures, work instructions, projects, and other associated initiatives, always acting in ways that uphold policy objectives, values, and company reputation. - Collaborated with team members to achieve target results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cloud Support Engineer (Office 365 Ambassador)
Accenture Inc.
Taguig
04.2016 - 06.2017
- Troubleshooting issues for Office 365 by setting up their domains from the different hosting providers (DNS, MX, TXT, and SRV
records) - Guide customers in onboarding their businesses to Office 365 services like Exchange Online, SharePoint Online, Lync Online, Office
365 Pro Plus, Yammer, Power BI, and Delve - Technical deployment of Office 365 which may include but is not limited to migrations to Office 365 from other collaboration/messaging
platforms, integration with directory services, etc. - Assist clients with migration of their data from On-Premise Servers to Office 365 Cloud Exchange servers via Hybrid, Stage, Cut-over,
and IMAP Migration.
Education
Bachelor of Science - Electronics Engineering
Mapua University
Manila, Philippines 07.2009 - 03.2015
Skills
Cloud-based Application Support
Timeline
Systems Administrator (NOC Engineer)
Mokshtech IT
07.2021 - Current
Cloud Support Engineer (Microsoft 365 Ambassador)
rhipe
06.2017 - 05.2021
Cloud Support Engineer (Office 365 Ambassador)
Accenture Inc.
04.2016 - 06.2017
Bachelor of Science - Electronics Engineering
Mapua University
07.2009 - 03.2015
Similar Profiles
Jayson EscañoJayson Escaño
Production Operator at EMI YazakiProduction Operator at EMI Yazaki
Marichelle AgapitoMarichelle Agapito
Lending Operations Senior Manager at Wells Fargo International Solutions LLC-PhilippineLending Operations Senior Manager at Wells Fargo International Solutions LLC-Philippine
Venessa Rose Cadizal Cadiente, MDVenessa Rose Cadizal Cadiente, MD
Medical Officer - Pediatric at Southern Tagalog Regional HospitalMedical Officer - Pediatric at Southern Tagalog Regional Hospital