Randall Ramos
Manila
Summary
Seeking a challenging career within an organization that provides an opportunity to capitalize and develop my technical skills & abilities in the field of information technology (IT).
Overview
11
11
years of professional experience
Work History
IT Systems and Services Senior Officer
Lawson Philippines Inc.
09.2022 - Current
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
- Managed Microsoft Dynamics 365 environment, creating work processes and troubleshooting guides for seamless operations.
- Provided support for Active Directory and Office 365 queries, ensuring smooth functioning of IT systems.
- Collaborated with cross-functional teams to implement innovative solutions for system optimization.
IT Systems and Services Officer
Lawson Philippines Inc.
09.2020 - 09.2022
- Coordinated incident tickets with partner vendor for Microsoft Dynamics 365, improving work processes with guidelines and manuals for troubleshooting.
- Conducted quality assurance testing for hotfixes and upgrades in the system to ensure seamless operations.
- Provided Office 365 and Active Directory support to End-users
IT Helpdesk Supervisor
Lawson Philippines Inc.
09.2018 - 09.2020
- Implemented Microsoft Dynamics 365 in Lawson Philippines Inc. and deployed it to all stores.
- Developed Helpdesk guidelines and Troubleshooting guides for hardware and software.
- Established remote desktop access for all stores to enable remote troubleshooting.
IT Helpdesk Assistant
PG Lawson Company, Inc.
05.2017 - 09.2018
- Technical Support (Hardware, Software, Network troubleshooting)
- IT equipment deployment and pullout (Servers, System Unit)
- IT representative (inventory count)
- Telephone support assistance / On-call support for stores
- Server and POS support (VSS, VSBO applications)
- Report Documentation (Database reports)
- Image and video editing (ID Pictures, video presentation)
- Backup extraction
Technical Support Intern
Marlow Navigation Philippines
11.2016 - 02.2017
- Technical support (hardware, software, network, troubleshooting)
- Image editing (ID Picture)
- Network mapping
- IT equipment inventory (monitoring & deployment)
- Preventive maintenance
Assistant librarian/Student Assistant
San Sebastian College-Recoletos
05.2014 - 04.2017
- Internet Section Inventory (monitoring & deployment)
- Preventive Maintenance
- Technical support – (applications, microsoft apps, file access)
Education
BS - Information Technology
San Sebastian College-Recoletos
01.2017
Skills
- Hardware and Network troubleshooting
- Microsoft Office 365 Proficiency
- Manage Engine Endpoint Central Proficiency
- Active Directory Administration
- Microsoft Dynamics 365 Proficiency (Retail, SCM)
- Adobe (Photoshop, Flash)
- Clear Communication Skills
- Strong Organizational Skills
- Self-Motivated and Collaborative Worker
- Adaptable Learner
- Technical Troubleshooting Skills
- Cross-functional communication
Accomplishments
- Microsoft Technology Associate: Networking Fundamentals, 2017
- Recoletos Educational Assistance For Deserving Students / READS, 2014 – 2017, Working Scholar
- Comguild Animation Competition, Ateneo de Manila University, 3rd place, 2016
- Technological Institute of the Philippines IT Quiz Bee, 3rd place, 2016
- Best System: Software Engineering, San Sebastian College Recoletos Manila, 2016
Personal Information
Date of Birth: 12/19/95
Languages
English
Tagalog
Timeline
IT Systems and Services Senior Officer
Lawson Philippines Inc.
09.2022 - Current
IT Systems and Services Officer
Lawson Philippines Inc.
09.2020 - 09.2022
IT Helpdesk Supervisor
Lawson Philippines Inc.
09.2018 - 09.2020
IT Helpdesk Assistant
PG Lawson Company, Inc.
05.2017 - 09.2018
Technical Support Intern
Marlow Navigation Philippines
11.2016 - 02.2017
Assistant librarian/Student Assistant
San Sebastian College-Recoletos
05.2014 - 04.2017
BS - Information Technology
San Sebastian College-Recoletos
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