Randall Ramos
Manila
Summary
Seeking a challenging career within an organization that provides an opportunity to capitalize and develop my technical skills & abilities in the field of information technology (IT).
Overview
11
11
years of professional experience
Work History
IT Systems and Services Senior Officer
Lawson Philippines Inc.
11th Flr. Times Plaza Bldg. 81 UN Ave, Ermita, Mla
09.2022 - Current
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
- Managed Microsoft Dynamics 365 environment, creating work processes and troubleshooting guides for seamless operations.
- Provided support for Active Directory and Office 365 queries, ensuring smooth functioning of IT systems.
- Collaborated with cross-functional teams to implement innovative solutions for system optimization.
IT Systems and Services Officer
Lawson Philippines Inc.
11th Flr. Times Plaza Bldg. 81 UN Ave, Ermita, Mla
09.2020 - 09.2022
- Coordinated incident tickets with partner vendor for Microsoft Dynamics 365, improving work processes with guidelines and manuals for troubleshooting.
- Conducted quality assurance testing for hotfixes and upgrades in the system to ensure seamless operations.
- Provided Office 365 and Active Directory support to End-users
IT Helpdesk Supervisor
Lawson Philippines Inc.
11th Flr. Times Plaza Bldg. 81 UN Ave, Ermita, Mla
09.2018 - 09.2020
- Implemented Microsoft Dynamics 365 in Lawson Philippines Inc. and deployed it to all stores.
- Developed Helpdesk guidelines and Troubleshooting guides for hardware and software.
- Established remote desktop access for all stores to enable remote troubleshooting.
IT Helpdesk Assistant
PG Lawson Company, Inc.
214-216, Juan Luna St, Binondo, Manila
05.2017 - 09.2018
- Technical Support (Hardware, Software, Network troubleshooting)
- IT equipment deployment and pullout (Servers, System Unit)
- IT representative (inventory count)
- Telephone support assistance / On-call support for stores
- Server and POS support (VSS, VSBO applications)
- Report Documentation (Database reports)
- Image and video editing (ID Pictures, video presentation)
- Backup extraction
Technical Support Intern
Marlow Navigation Philippines
2120 Leon Guinto St, Malate, Manila
11.2016 - 02.2017
- Technical support (hardware, software, network, troubleshooting)
- Image editing (ID Picture)
- Network mapping
- IT equipment inventory (monitoring & deployment)
- Preventive maintenance
Assistant librarian/Student Assistant
San Sebastian College-Recoletos
Recto Ave, Quiapo, Manila, 1001 Metro Manila
05.2014 - 04.2017
- Internet Section Inventory (monitoring & deployment)
- Preventive Maintenance
- Technical support – (applications, microsoft apps, file access)
Education
BS - Information Technology
San Sebastian College-Recoletos
01.2017
Skills
- Hardware and Network troubleshooting
- Microsoft Office 365 Proficiency
- Manage Engine Endpoint Central Proficiency
- Active Directory Administration
- Microsoft Dynamics 365 Proficiency (Retail, SCM)
- Adobe (Photoshop, Flash)
- Clear Communication Skills
- Strong Organizational Skills
- Self-Motivated and Collaborative Worker
- Adaptable Learner
- Technical Troubleshooting Skills
- Cross-functional communication
Accomplishments
- Microsoft Technology Associate: Networking Fundamentals, 2017
- Recoletos Educational Assistance For Deserving Students / READS, 2014 – 2017, Working Scholar
- Comguild Animation Competition, Ateneo de Manila University, 3rd place, 2016
- Technological Institute of the Philippines IT Quiz Bee, 3rd place, 2016
- Best System: Software Engineering, San Sebastian College Recoletos Manila, 2016
Personal Information
Date of Birth: 12/19/95
Languages
English
Tagalog
Timeline
IT Systems and Services Senior Officer
Lawson Philippines Inc.
09.2022 - Current
IT Systems and Services Officer
Lawson Philippines Inc.
09.2020 - 09.2022
IT Helpdesk Supervisor
Lawson Philippines Inc.
09.2018 - 09.2020
IT Helpdesk Assistant
PG Lawson Company, Inc.
05.2017 - 09.2018
Technical Support Intern
Marlow Navigation Philippines
11.2016 - 02.2017
Assistant librarian/Student Assistant
San Sebastian College-Recoletos
05.2014 - 04.2017
BS - Information Technology
San Sebastian College-Recoletos