RAMON ISRAEL CAMPOS
IT Support Specialist
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
ITAM Gatekeeper
TASKUS INC
5 2022 - Current
- Strong understanding of ghost imaging techniques for creating and deploying standardized system images
- Proficient in IT asset management principles, including procurement, inventory management, and disposal procedures
- Experience in conducting IT asset audits, reconciling inventory records, and identifying discrepancies
- Skilled in developing and implementing asset management policies and procedures to ensure compliance and efficiency.
Global IT Support Specialist
TASKUS INC
03.2020 - 04.2022
- Strong knowledge and expertise in troubleshooting hardware, software, and network issues across different platforms and systems
- Proficient in providing remote technical support to all Taskus employees located in different geographical locations, using various communication channels such as email, chat, and video conferencing
- Excellent problem-solving skills to diagnose and resolve complex IT issues efficiently, minimizing downtime and disruption to business operations
- Commitment to delivering exceptional customer service, with a focus on addressing user needs promptly and professionally, regardless of location or time zone
- Strong documentation skills to maintain detailed records of support tickets, troubleshooting procedures, and solutions provided, ensuring transparency and knowledge sharing within the team
- Ability to adapt to rapidly changing technology environments and evolving user needs, staying abreast of latest IT trends and best practices
- Capacity to collaborate effectively with cross-functional teams and stakeholders worldwide, fostering teamwork and cooperation to achieve common IT goals.
IT Support Specialist
12.2017 - 03.2020
- Solid understanding of computer hardware, software, and networking fundamentals, including troubleshooting techniques
- Keen attention to detail when analyzing technical problems, documenting solutions, and ensuring accuracy in all aspects of support tasks
- Ability to adapt to changing technology environments, learn new technologies quickly, and apply new knowledge effectively to support tasks
- Time management skills to prioritize tasks, manage workload, and meet deadlines in a fast-paced IT support environment
- Collaboration and teamwork skills to work effectively with other IT support team members, as well as with colleagues from different departments or external vendors
- Proficiency in documenting support activities, including logging support tickets, recording troubleshooting steps, and maintaining knowledge base articles for future reference
- Familiarity with various IT troubleshooting tools and software, such as remote desktop software, diagnostic utilities, and ticketing systems, to facilitate efficient problem resolution.
Technician
GadgetBiz
09.2017 - 11.2017
- Diagnose and identify common issues with phones and computers, such as slow performance, connectivity problems, and software glitches
- Basic hardware components of phones and computers, like CPUs, RAM, hard drives, and batteries
- Learn how to safely handle and replace these components
- Install, update, and uninstall software applications on different operating systems, including Windows, macOS, iOS, and Android
- Data recovery in case of accidental deletion or system failure
- Stay updated with the latest trends and developments in technology by reading tech blogs, attending workshops, and pursuing relevant certifications or courses
- Prioritize tasks efficiently to meet deadlines and provide timely service to customers.
PC4Me One Stop Computer
03.2017 - 09.2017
- Engaging with audiences on social media platforms, fostering community growth, managing brand reputation, and leveraging social listening tools for insights and feedback
- Keep users informed about the latest trends, tools, and developments in the digital marketing landscape through regular updates, news articles, and expert insights
- Provide guidance on building effective email marketing campaigns, including list building strategies, email design best practices, segmentation, personalization, and automation
- Dive into individual digital marketing platforms such as Google Ads, Facebook Ads, Instagram, LinkedIn, Twitter, and TikTok, explaining best practices, ad formats, targeting options, and performance tracking
- Explore techniques for creating compelling digital content across different mediums, including text, images, videos, and infographics, as well as strategies for content distribution and amplification.
Officer in Charge IT
April Joy Home Decors and Furniture
05.2016 - 02.2017
- Oversee the implementation and maintenance of all IT systems within the furniture company, including hardware, software, and networking infrastructure
- Identify opportunities to integrate technology into various aspects of the furniture business, such as inventory management, sales processes, and customer service
- Collaborate with IT vendors and service providers to negotiate contracts, troubleshoot issues, and stay updated on the latest technologies and industry trends
- Lead a team of IT professionals, providing guidance, support, and mentorship to ensure efficient operation and continuous improvement of IT systems and services
- Provide technical support and training to employees to maximize productivity and ensure smooth operation of IT systems and tools
- Develop and manage the IT budget, allocating resources effectively to support business objectives while maintaining cost efficiency.
Quality Specialist
Sutherland
02.2016 - 04.2016
- Identify areas for improvement, and make data-driven decisions to enhance overall quality and efficiency
- Providing valuable insights into operational effectiveness and customer satisfaction
- Drive continuous improvement initiatives, optimize workflows, and ensure that service delivery meets or exceeds client expectations.
Technical Specialist
Sutherland
08.2015 - 01.2016
- Techincal Support at Microsoft
Education
Bachelor of Science in Information Technology, Tertiary -
Don Mariano Marcos Memorial State University MLUC
City of San Fernando, La UnionSecondary - undefined
Christ the King College High school
San Fernando City, La UnionPrimary - undefined
Christ the King College Elementary
San Fernando City, La UnionBachelor of Science in Information Technology, Tertiary - undefined
Don Mariano Marcos Memorial State University MLUC
City of San Fernando, La UnionSecondary - undefined
Christ the King College High school
San Fernando City, La UnionPrimary - undefined
Christ the King College Elementary
San Fernando City, La UnionSkills
Desktop support
System Configuration
Asset Management
Issue Troubleshooting
Ticket support system management
Remote Support Capabilities
Certification
Computer Hardware Servicing NC II (CHS-NCII), 05/04/2015, DMMMSU-MLUC, City of San Fernando, La Union
Trainingandseminarsattended
- Philippine Institute of Cyber Security Professionals, Dmmmsu-Mluc San Fernando City, La Union, 02/04/2017
- On the Job Training at DEGMNHS (Office Work & Troubleshooting), Calumbaya, Bauang, La Union
- Programming Camp with topic HTML and CSS, Dmmmsu-Mluc San Fernando City, La Union
- ILOCANDIA LIKE IT, Hotel Ariana Paringao, Bauang, La Union, 07/18/2014, How to Survive the Digital Avalanche, Content Distribution through Social Media, Razor, Everything you need to know in setting up website, Collaborative learning using google apps, Project thread safe, Increasing the productivity in the cloud of office 365
References
- ZHELLA ANNE V. NISPEROS, MIT, Chairman of College of information Technology, Don Mariano Marcos Memorial State University - Mid La Union Campus, 242-48-49
- BERNARDO D. LAMADRID, MIT, College of Information Technology Instructor, Don Mariano Marcos Memorial State University - Mid La Union Campus, +639177208323
- Jerald Casuga, IT Manager, Taskus Inc, +63.919.737.0539
Timeline
Global IT Support Specialist
TASKUS INC
03.2020 - 04.2022
IT Support Specialist
12.2017 - 03.2020
Technician
GadgetBiz
09.2017 - 11.2017
PC4Me One Stop Computer
03.2017 - 09.2017
Officer in Charge IT
April Joy Home Decors and Furniture
05.2016 - 02.2017
Quality Specialist
Sutherland
02.2016 - 04.2016
Technical Specialist
Sutherland
08.2015 - 01.2016
ITAM Gatekeeper
TASKUS INC
5 2022 - Current
Bachelor of Science in Information Technology, Tertiary -
Don Mariano Marcos Memorial State University MLUC
Secondary - undefined
Christ the King College High school
Primary - undefined
Christ the King College Elementary
Bachelor of Science in Information Technology, Tertiary - undefined
Don Mariano Marcos Memorial State University MLUC
Secondary - undefined
Christ the King College High school
Primary - undefined
Christ the King College Elementary
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