Ramoncito Aldana
Dasmarinas City Cavite
Summary
Professional Summary
A gaming professional recognized for high standards and results-driven approach. Proven track record of optimizing casino operations and driving team performance. Known for collaborative spirit and adaptability in dynamic environments. Excels in guest relations and strategic planning.
Overview
28
28
years of professional experience
Work History
HR Learning & Development Manager
Universal Hotel and Resorts Inc. (NUSTAR)
06.2021 - 06.2024
- Lead the coordination with department leaders to identify skill gaps and recommend appropriate training solutions.
- Collaborated with department heads to identify skill gaps and develop targeted training solutions.
- Conducted thorough needs assessments for individual departments to tailor training solutions accordingly.
- Managed annual training budgets, ensuring cost-effective allocation of resources for maximum impact on employee development.
- Evaluated the effectiveness of training programs using key performance indicators and adjusted content as needed.
- Developed strong partnerships with external vendors to provide diverse learning opportunities for employees.
- Created customized leadership development programs, resulting in improved management skills across the organization.
- Championed a culture of continuous improvement by encouraging employees to actively participate in ongoing professional development activities.
- Improved communication within cross-functional teams by facilitating collaborative workshops focused on effective communication techniques.
- Enhanced employee performance by designing and implementing comprehensive learning programs.
- Managed all exempt employee coaching, training, and performance improvement actions.
Casino Floor Supervisor
Carnival Cruise Lines
05.2018 - 10.2018
- Supervised daily casino operations, ensuring compliance with gaming regulations and company policies.
- Coordinated staff schedules to optimize coverage during peak gaming hours.
- Monitored gaming tables for adherence to rules, addressing issues promptly to maintain integrity.
- Resolved customer disputes effectively, promoting a positive gaming environment.
- Maintained accurate records of all gaming activities, reporting discrepancies or suspicious activity to management as needed.
- Assisted in resolving disputes between players and dealers, ensuring fair play standards were upheld at all times.
- Enhanced customer satisfaction by effectively managing casino floor operations and addressing guest concerns promptly.
- Supported smooth transitions during shift changes by effectively communicating pertinent information to incoming supervisors.
- Monitored chips purchases, table inventories, and player win ratios.
HR Manager Employee Services and Administration
City Of Dreams Manila
10.2013 - 01.2018
Training Manager - Gaming Department
Resorts World Manila
05.2007 - 10.2011
Assistant Manager -Casino Training
Galaxy Entertainment
04.2004 - 03.2007
Casino Pit Manager/Trainor
Norwegian Cruise Line
10.2002 - 04.2004
Pit Supervisor-Training
Star Cruises
12.1996 - 03.2002
Education
Bachelor of Science - Major in Transportation Management
Polytechnic University of The Philippines
Sta. Mesa Manila10-1995
Skills
- All Games Knowledge
- Guest relations
- Policy enforcement
( RL, Dice, BJ, MB, PT, Sicbo, Poker)
- Training employees
- Resolving complaints
- Table game supervision
- Security awareness
Timeline
HR Learning & Development Manager
Universal Hotel and Resorts Inc. (NUSTAR)
06.2021 - 06.2024
Casino Floor Supervisor
Carnival Cruise Lines
05.2018 - 10.2018
HR Manager Employee Services and Administration
City Of Dreams Manila
10.2013 - 01.2018
Training Manager - Gaming Department
Resorts World Manila
05.2007 - 10.2011
Assistant Manager -Casino Training
Galaxy Entertainment
04.2004 - 03.2007
Casino Pit Manager/Trainor
Norwegian Cruise Line
10.2002 - 04.2004
Pit Supervisor-Training
Star Cruises
12.1996 - 03.2002
Bachelor of Science - Major in Transportation Management
Polytechnic University of The Philippines
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