Ramon Angelo Macalino
Apalit, Pampanga
Summary
Dedicated and results-driven professional with a strong track record of thriving in fast-paced settings, as shown during my time at Jose B Lingad Memorial General Hospital. Proficient in IT troubleshooting and hardware maintenance, I emphasize teamwork and meticulous attention to detail. I have successfully reduced error rates, boosted customer satisfaction, and enhanced operational efficiency through collaboration and a commitment to excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Transaction Processing New Associate
Accenture
10.2023 - Current
- Achieved consistently high performance ratings based on metrics such as error rate reduction, timely completion of tasks, and customer satisfaction levels.
- Expedited high-priority transactions utilizing effective prioritization methods, ensuring prompt processing without compromising accuracy.
- Reduced errors in transaction processing through meticulous attention to detail and adherence to company guidelines.
- Improved client satisfaction by providing timely and accurate transaction updates, maintaining clear communication channels.
Computer Maintenance Technologist
Jose B. Lingad Memorial Regional Hospital
03.2022 - 12.2022
- Mentored junior team members to enhance their technical skills and improve overall team productivity.
- Coordinated inventory supplies and equipment to maximize team productivity.
- Reduced downtime for critical systems through proactive maintenance and timely troubleshooting.
- Conducted comprehensive system analysis to identify areas for improvement, leading to more streamlined operations and reduced costs.
- Designed user-friendly interface for critical internal tool, improving productivity.
Health Insurance Consultant
Cynet Virtual Advantages
08.2019 - 03.2020
- Conducted detailed research on various plans to provide informed recommendations based on clients'' specific healthcare requirements.
- Enhanced customer satisfaction by providing personalized health insurance consultations and tailored policy recommendations.
- Collaborated with sales team to identify potential leads, resulting in a steady growth of new clientele.
Education
Bachelor of Science - Information Technology
Don Honorio Ventura State University
Bacolor, Province Of Pampanga, Philippines04-2019
Skills
- Multi-tasking
- Teamwork
- Teamwork and collaboration
- Hardware maintenance
- IT troubleshooting
- Equipment maintenance
- Inventory coordination
- Customer service
Certification
Top Performer in Graduation Exam 3 with 93% passing grade - Accenture
Timeline
Transaction Processing New Associate
Accenture
10.2023 - Current
Computer Maintenance Technologist
Jose B. Lingad Memorial Regional Hospital
03.2022 - 12.2022
Health Insurance Consultant
Cynet Virtual Advantages
08.2019 - 03.2020
Bachelor of Science - Information Technology
Don Honorio Ventura State University
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