Ramon Lugtu
Service Advisor
City Of San Fernando, Pampanga
Summary
Dynamic automotive professional with extensive experience at Aljomaih Automotive Company, excelling in customer service and complex diagnostics. Proven track record of enhancing customer satisfaction through effective communication and tailored repair solutions. Skilled in electrical troubleshooting and committed to continuous improvement, fostering strong relationships and loyalty among clients.
Overview
18
18
years of professional experience
Work History
Service Advisor
Aljomaih Automotive Company
05.2021 - 09.2024
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
Senior Automotive Technician
Aljomaih Automotive Company
09.2012 - 05.2021
- Mentored junior technicians for improved performance and skill development in the workplace.
- Increased customer satisfaction by diagnosing and repairing complex automotive issues with efficiency and precision.
- Performed comprehensive engine diagnostics to pinpoint root causes of performance issues quickly and accurately.
- Contributed to team success by assisting colleagues with challenging diagnostic or repair tasks as needed.
- Developed customized repair solutions for unique challenges, resulting in increased customer trust and repeat business.
- Delivered high-quality preventive maintenance services, extending the life of vehicles while maintaining customer loyalty.
- Performed expert-level electrical system troubleshooting to resolve malfunctions in wiring, sensors, and control modules.
Toyota Automotive Technician
Al Sayer Automotive Company
05.2006 - 02.2011
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Maintained accurate records of time and materials required to perform repairs and service.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
Education
Advanced Automotive - Automotive Advance Study
GM Academy, Middle East
KSA 04.2001 -
Skills
Service recommendations
Cost estimation
Documentation and reporting
Data entry
Price quoting
Customer relationship management
Handling customer complaints
Workflow management
Customer service excellence
Time management
Calm and professional under pressure
Problem-solving abilities
Listening skills
Multitasking and organization
Strong work ethic
Service order flow
Goal-oriented mindset
Warranty claims process management
Understanding customer needs
Team building
Team player mentality
Conflict resolution
Excellent communication
Service estimates
Customer service
Timeline
Service Advisor
Aljomaih Automotive Company
05.2021 - 09.2024
Senior Automotive Technician
Aljomaih Automotive Company
09.2012 - 05.2021
Toyota Automotive Technician
Al Sayer Automotive Company
05.2006 - 02.2011
Advanced Automotive - Automotive Advance Study
GM Academy, Middle East
04.2001 -