Ramon Karlo
Digital Media Strategist
General Trias,Cavite
Summary
Equipped with a decade of experience in the BPO industry, managing Customer service related tasks, Technical support for mobile and fixed phones experience, Dedicated moves team, Telstra Broadband connection and relocation, NBN connection and relocation, complaints case managing for both business and consumer clients for telecommunication companies.
In addition, I also have more than 5 years worth of experience within the decade in Account management as a Digital Media Strategist for Advertising clients in the EMEA, NAM, and APAC regions. Being a Digital media strategist, I am responsible for managing advertising campaigns, monitoring and optimizing, reporting performance to clients and ensuring that they are kept well informed of the progress of their account.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Digital Media Strategist
Google, IOPEX, Microsourcing
Manila
08.2018 - Current
- Oversaw implementation and execution of over 20 digital advertising campaigns monthly, provided recap reports and presented renewal opportunities to clients.
- Utilized web analytics tools to monitor campaign performance, making adjustments as necessary to achieve 100% budget utilization and 99% hitting goal metric.
- Presented detailed reports on campaign performance to stakeholders, highlighting successes and areas for improvement.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
- Established strong relationships with clients through regular communication and status updates on project progress.
Customer Service Industry
Telstra International Philippines Inc
Pasay City
01.2010 - 08.2018
- Manage and oversee the complete process of addressing customer complaints, ensuring prompt resolution and heightened customer satisfaction
- Investigate and analyze complaints systematically to identify root causes, implementing preventive measures for sustained improvement
- Collaborate with relevant departments to formulate and update policies associated with complaint handling
Education
BS - Avionics Technology
PATTS College of Aeronautics
Pasay City Philippines 01.2009 - 01.2012
Skills
- Digital Marketing
- Google Analytics
- Google Adwords
- Google Spreadsheet
- MS Excel/MS Office
- Display and Video 360
- Campaign Manager 360
- Siebel
- Simplifi
- Amazon
Timeline
Digital Media Strategist
Google, IOPEX, Microsourcing
08.2018 - Current
Customer Service Industry
Telstra International Philippines Inc
01.2010 - 08.2018
BS - Avionics Technology
PATTS College of Aeronautics
01.2009 - 01.2012
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