Ramilo Labuson
General Trias
Summary
ServiceNow Delivery Director with over 20 years of IT consulting and leadership experience, specializing in digital transformation and ServiceNow implementations across Southeast Asia. Recognized for driving value through IT Service Management, IT Operations, and HR Service Delivery initiatives. Proven expertise in building high-performing teams, managing complex programs, optimizing technology investments, and aligning solutions with client business strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ServiceNow Director
Deloitte Consulting SEA – Philippines
08.2024 - Current
- Spearhead the growth and strategic direction of the ServiceNow practice in Southeast Asia, expanding the team’s capabilities and deepening market penetration across multiple industries.
- Drive ServiceNow’s positioning as a key digital transformation enabler by promoting and implementing industry solutions, and custom solutions that address clients’ critical business challenges.
- Develop and execute go-to-market strategies to showcase the ServiceNow offering, collaborating with cross-functional teams and alliance partners to identify opportunities and drive adoption.
- Lead high-impact engagements, from initial opportunity shaping to successful delivery, ensuring that ServiceNow solutions are tailored to client needs and deliver measurable business value.
- Mentor and empower a team of ServiceNow consultants, fostering a culture of excellence, continuous learning, and innovation within the region.
- Advocate for and shape new ServiceNow solutions and accelerators tailored to the Southeast Asian market, ensuring alignment with client expectations and emerging technology trends.
Country Manager – Philippines
Enable Professional Services (Fujitsu Company)
10.2018 - 07.2024
- Established and led the ServiceNow practice at the country level, overseeing all aspects of sales, delivery, and client success.
- Drove significant market share growth by building a high-performing team of consultants securing key accounts across various industries including telecommunications, and banking.
- Developed and executed the go-to-market strategy for ServiceNow offerings, aligning solutions with client needs and local market demands.
- Primary point of contact for ServiceNow partnerships and alliances, nurturing relationships that expanded ServiceNow’s reach and influence in the region.
- Oversaw the successful delivery of complex ServiceNow implementations, ensuring high levels of customer satisfaction and business impact.
- Fostered a culture of innovation and continuous improvement within the ServiceNow team, ensuring readiness to deliver cutting-edge solutions that meet evolving client needs.
Education
Bachelor’s Degree - Your Field
University Name
Skills
- ServiceNow Implementation & Delivery Leadership
- Enterprise Architecture & Digital Transformation
- Client Engagement & Stakeholder Management
- Program Governance & Change Management
- Team Building, Coaching & Leadership Development
Affiliations
- Member, John Maxwell Leadership Philippines
Certification
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist – IT Service Management (ITSM)
- ServiceNow Certified Implementation Specialist – HR Service Delivery (HRSD)
- ServiceNow Certified Implementation Specialist – IT Operations Management (ITOM)
- ServiceNow Certified Implementation Specialist – Risk and Compliance (IRM)
- ServiceNow Certified Implementation Specialist – Security Incident Response (SecOps)
- ServiceNow Certified Implementation Specialist – Third Party Risk Management (TPRM)
- ITIL 4 Foundation
Timeline
ServiceNow Director
Deloitte Consulting SEA – Philippines
08.2024 - Current
Country Manager – Philippines
Enable Professional Services (Fujitsu Company)
10.2018 - 07.2024
Bachelor’s Degree - Your Field
University Name
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