Summary
Overview
Work History
Education
Skills
Accomplishments
PERSONAL DATA
Timeline
CustomerServiceRepresentative
RAMIL AVILA

RAMIL AVILA

Caloocan City

Summary

Seeking an opportunity for a post nearly related to my experience. Eagerness to learn and expand new knowledge in different field of works and to also contribute my acquired previous knowledge and skills to the growth of organization.

Overview

11
11
years of professional experience
2
2
years of post-secondary education

Work History

PCB Chemical Etching Machine Operator

Jun Hi-tech Co., Ltd.
11.2022 - 08.2025
  • Operated machinery to ensure efficient production flow and high-quality output.
  • Monitored equipment performance, identifying issues and implementing corrective actions.
  • Conducted routine maintenance on machines to uphold operational standards.
  • Assisted in training new operators on equipment protocols and safety procedures.
  • Collaborated with team members to optimize workflow and enhance productivity levels.
  • Documented production data accurately, supporting quality assurance processes.
  • Implemented process improvements that increased machine efficiency and reduced downtime.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
  • Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
  • Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
  • Ensured accurate documentation of production data for analysis and continuous improvement efforts.
  • Ensured high-quality output, rigorously inspecting products to meet quality standards.

Flexo Printer Slotter Die Cutter Rotary Machine Op

Cooperative Packaging Industry Co., Ltd.(Hyeopsin)
05.2022 - 10.2022
  • Operated printing machinery to produce high-quality packaging materials.
  • Monitored production processes to ensure adherence to quality standards.
  • Assisted in troubleshooting equipment issues to minimize downtime.
  • Implemented safety protocols to maintain a secure working environment.
  • Checked completed work to identify flaws and sort items by grade.
  • Inspected finished products for quality assurance and consistency.
  • Troubleshot and resolved various issues with machinery, maintaining quality and performance.
  • Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
  • Improved customer satisfaction by delivering high-quality prints within tight deadlines.
  • Troubleshot technical issues efficiently to minimize delays in project completion times.

Advisor I, Customer Service

Concentrix CVG Philippines, Inc.
  • Enhanced advisor skills and knowledge through continuous professional development program, elevating service quality.
  • Led strategic initiatives to enhance client engagement and satisfaction.
  • Improved client retention rates by developing and implementing comprehensive advisory plans tailored to individual needs.
  • Implemented feedback mechanisms, improving service delivery based on client insights.
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.

Customer Service Representative

Inspiro Relia, Inc.
09.2019 - 01.2020
  • Monitor all incoming calls from customers for all inquiries on orders for various products.
  • Analyze all customer issues and assist to resolve all within the required timeframe.
  • Coordinate with customers and ensure appropriate questioning to identify issues.
  • Manage all customer inquiries and summarize the same to be presented to management.
  • Maintain knowledge on all customer requirements and provide appropriate solutions.
  • Ensure optimal utilization of all resources and resolve all issues.
  • Maintain accuracy of all data and verify the same for all customer services.
  • Assist to compose sentence structures for all customer reports.
  • Analyze all issues and recommend alternate solutions to ensure effective resolution.
  • Escalate all issues to management if required.
  • Administer and prioritize all customer tasks and ensure achievement of all deadlines within the required timeframe.

Senior Sales Officer

Rebourne Marketing Services
10.2016 - 08.2019
  • Develop customized sales techniques to successfully sell and up-sell financial services to new and existing clients.
  • Resolve issues with delinquency and help clients bring their account current.
  • Collaborative with management and other sales teams on improving selling skills.
  • Providing advice and recommendation to meet the client’s needs.
  • Grew client base by 10% or more each month.
  • Exceeded sales gross by 150% weekly.
  • Closed sales 10% more frequently than the company average.
  • Regularly met and exceeded goals of 20 accounts weekly, earning a recognition as one of the top 5 agents (out of 50) based on account volume.
  • Named also as one of the top earners in 2017 and 2018.

Telesales Agent

ACB TeleCards
02.2015 - 09.2016
  • Analyze financial information obtained from clients to determine strategies for meeting client’s financial objectives.
  • Evaluate applications and make recommendations to clients for their economic changes.
  • Answer clients questions regarding product details.
  • Create ongoing customer needs analysis to raise retention by 20%.
  • Develop sales strategies that resulted in sales increase.

Telemarketer/Credit Consultant

ZTS Telemarketing Services
02.2014 - 02.2015
  • Cold call target accounts to established new clients.
  • Offer information on product lines and service offerings.
  • Follow-up on availed product, inquired about satisfaction and suggested additional items or services.
  • Return sales inquiry calls and determine how we can help the potential client with their needs.
  • Develop and implement selling techniques to obtain and exceed monthly targeted accounts goals.
  • Work with established clients to increase sales.

Education

Graduate - undefined

Ungos National High School
01.2003

Associate Degree - IT Smart Manufacturing Convergence

Yeungjin Cyber University
Daegu, South Korea
02.2024 - Current

Skills

  • Account acquisition and retention
  • Cold calling and telephone sales
  • Customer service
  • Strong communication and listening skills
  • Up-selling
  • Excellent negotiating skills
  • Goal-oriented
  • Collaborative
  • Key relationship management
  • Client needs analysis
  • Product knowledge
  • Effective team player
  • Literate in computer and other application software

Accomplishments

  • Successfully expanded average target account base from 20 to more than 30 monthly.
  • Grew product sales by 10% yearly.
  • Increased personal sales goals by 50% per week.
  • Often named as one of the top earner sales agents based on account volume growth.
  • Awarded certificate as "Top 3 Sales Agent For Regional Sales Rally Of 2016".

PERSONAL DATA

  • Age: 38 years old
  • Gender: Male
  • Birth Date: December 14, 1986
  • Birth Place: Real, Quezon
  • Civil Status: Single
  • Citizenship: Filipino
  • Religion: Born Again Christian
  • Height: 5’6” / 167.5 cm
  • Weight: 106.5 lbs. / 54 kgs
  • Languages: English and Filipino
  • Contact person: Gloria Avila
  • Contact Number: 09925523475

Timeline

Associate Degree - IT Smart Manufacturing Convergence

Yeungjin Cyber University
02.2024 - Current

PCB Chemical Etching Machine Operator

Jun Hi-tech Co., Ltd.
11.2022 - 08.2025

Flexo Printer Slotter Die Cutter Rotary Machine Op

Cooperative Packaging Industry Co., Ltd.(Hyeopsin)
05.2022 - 10.2022

Customer Service Representative

Inspiro Relia, Inc.
09.2019 - 01.2020

Senior Sales Officer

Rebourne Marketing Services
10.2016 - 08.2019

Telesales Agent

ACB TeleCards
02.2015 - 09.2016

Telemarketer/Credit Consultant

ZTS Telemarketing Services
02.2014 - 02.2015

Graduate - undefined

Ungos National High School

Advisor I, Customer Service

Concentrix CVG Philippines, Inc.

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