Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Ralyn Mae Furigay

Ralyn Mae Furigay

Cebu City,Cebu

Summary

Experienced in handling customer queries with friendly and professional approach. Thrive in fast-paced environments, ensuring customer satisfaction through clear communication and problem-solving. Excel in building rapport and resolving issues efficiently.

Overview

8
8
years of professional experience

Work History

Travel Consultant

EXL
Cebu City
10.2023 - 02.2025
  • Handled travel arrangements for groups, couples, executives and special needs clients.

Appointment Setter

Select VoiceCom
Cebu, Cebu
09.2020 - 07.2023
  • Generated new business opportunities through cold calling and lead follow-up, maximising sales potential.

CUSTOMER SERVICE REPRESENTATIVE

Eperformax
Cebu, Cebu
09.2019 - 09.2020
  • Resolved customer queries over phone and by email.

Travel Consultant

Wipro
Cebu City, Cebu
03.2019 - 09.2019
  • Reserved tickets, booked accommodations and rental transportation to accommodate needs of customers.

Technical Support Representative

Concentrix
Cebu, Cebu
09.2016 - 02.2019
  • Maintained a high level of product knowledge to offer expert advice on technical queries.

Education

BACHELOR OF SECONDARY EDUCATION - MAJOR IN BIOLOGY

Western Mindanao State University
Zamboanga City
04-2015

BACHELOR OF SECONDARY EDUCATION - MAJOR IN MATHEMATICS

Western Mindanao State University
Zamboanga City
04-2014

BACHELOR OF SCIENCE - ENVIRONMENTAL ENGINEERING

Western Mindanao State University
Zamboanga City
04-2013

Skills

  • Computer Literate
  • Microsoft Word
  • Go Getter
  • Fast Learner
  • Flexible
  • Attention to detail
  • Customer Service
  • Travel itinerary management
  • Multitasking proficiency
  • Global Distribution System (GDS)

References

  • Kate Mangubat, 0905-816-8703, kate.mangubat@gmail.com, Concentrix, Cebu, Cebu
  • Nixon Domingo, 0956-620-0326, nixondomingo@gmail.com, Select VoiceCom, Cebu, Cebu

Timeline

Travel Consultant

EXL
10.2023 - 02.2025

Appointment Setter

Select VoiceCom
09.2020 - 07.2023

CUSTOMER SERVICE REPRESENTATIVE

Eperformax
09.2019 - 09.2020

Travel Consultant

Wipro
03.2019 - 09.2019

Technical Support Representative

Concentrix
09.2016 - 02.2019

BACHELOR OF SECONDARY EDUCATION - MAJOR IN BIOLOGY

Western Mindanao State University

BACHELOR OF SECONDARY EDUCATION - MAJOR IN MATHEMATICS

Western Mindanao State University

BACHELOR OF SCIENCE - ENVIRONMENTAL ENGINEERING

Western Mindanao State University
Ralyn Mae Furigay