RALPH ZIGEN A. FERRER
Mechanical Engineer
Quezon City
Summary
Personable and highly adaptable, with strong problem-solving abilities and proactive approach to challenges. Possesses foundational knowledge in key industry principles and demonstrates proficiency in relevant technical skills. Committed to leveraging these qualifications to drive positive outcome and contribute effectively to team goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
2
2
Languages
Work History
On-the-Job Trainee
Light Rail Transit Authority
06.2023 - 07.2023
- Learned new materials, processes, and programs quickly
- Participated in on-the-job training, working closely with supervisors and co-workers and asking appropriate questions
- Performed administrative functions, answering phones and filing paperwork in support of department
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions
- Participated in safety drills, ensuring readiness in case of workplace emergencies
- 1 month
Part-time Auditor
Five Star Bus Co.
12.2024 - 02.2025
- Self-motivated, with a strong sense of personal responsibility
- Excellent communication skills, both verbal and written
- Worked well in a team setting, providing support and guidance
- Paid attention to detail while completing assignments
- Adaptable and proficient in learning new concepts quickly and efficiently
- 2 months
Customer Service Representative
TaskUs
11.2025 - Current
- Resolved customer complaints through effective communication and problem-solving techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved resolution time with effective problem-solving for customer complaints.
- Responded to customer requests for products, services, and company information.
- Utilized CRM software to track interactions and maintain customer records efficiently.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Participated in training sessions to refine skills and stay updated on company policies.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
Bachelor of Science - Mechanical Engineering
Technological Institute of The Philippines
Quezon City, Philippines12-2024
Senior High School - Senior High School
Far Eastern University Senior High School
Manila, Philippines01-2018
Skills
- Property Management
- Property Leasing
- Customer service
- Critical thinking
- Data entry
- Customer service management
- Payment Processing
- Office 365
- Flexibility
- Adaptability
- Interpersonal Communication
- Teamwork & Collaboration
- Active listening
- Listening skills
- Real Estate
Timeline
Customer Service Representative
TaskUs
11.2025 - Current
Part-time Auditor
Five Star Bus Co.
12.2024 - 02.2025
On-the-Job Trainee
Light Rail Transit Authority
06.2023 - 07.2023
Bachelor of Science - Mechanical Engineering
Technological Institute of The Philippines
Senior High School - Senior High School
Far Eastern University Senior High School