Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
CustomerServiceRepresentative
Ralph Ryan Silvestre

Ralph Ryan Silvestre

Pasig City

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering quality administrative support to clients.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Customer Service Representative

TaskUs
Pasig City
01.2022 - 07.2022
  • Services
  • Industry: Outsourcing (Call Center / BPO)
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Worked as blended chat support that assists riders in a food delivery platform. It consists of replying to chats, emails, and outbound calls.

Virtual Assistant

Family First Life
Pasig City
10.2021 - 01.2022
  • Completed business correspondence, transcription and data entry.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Conferred with customers by telephone, chat or email to provide information.
  • Worked as a virtual assistant that sets up appointments with clients regarding their requests for Final expense and Mortgage protection.

Advisor 1

Concentix
Pasig City
04.2021 - 10.2021
  • Customer Service
  • Industry: Outsourcing (Call Center / BPO)
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Worked as a sales representative for mobile phone plans, an expert in pitching in a sale and billing concerns.

Hotels Reservation Specialist

Teleperformance
Parañaque
04.2019 - 11.2019
  • Industry: Outsourcing (Call Center / BPO)
  • Utilized revenue management techniques to negotiate room rates and function space commitments to book hotels for clients.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Worked as a sales representative for mobile phone plans, an expert in pitching in a sale and billing concerns.

Customer Service Representative

Ibex Global
09.2018 - 02.2019
  • Fresh Grad / Entry Level
  • Specialization: Sales - Telesales/Telemarketing
  • Industry: Outsourcing (Call Center / BPO)
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services and company information.

Education

Bachelor's/College Degree - Political Science

University Of Perpetual Help System DALTA
Las Piñas
06.2018 - 08.2022

Skills

Sales expertise

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Additional Information

  • ACHIEVEMENTS , Impromptu Speech Champion UPHSD CAS DAYS 2022 Top Performing Agent Teleperformance October 2019 Presented At Olivarez Multi-National Research Congress 2020

Timeline

Customer Service Representative

TaskUs
01.2022 - 07.2022

Virtual Assistant

Family First Life
10.2021 - 01.2022

Advisor 1

Concentix
04.2021 - 10.2021

Hotels Reservation Specialist

Teleperformance
04.2019 - 11.2019

Customer Service Representative

Ibex Global
09.2018 - 02.2019

Bachelor's/College Degree - Political Science

University Of Perpetual Help System DALTA
06.2018 - 08.2022

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Ralph Ryan Silvestre