Ralph Russel Rocillo
Mendez-Nunez, Province Of Cavite,CAV
Summary
Dynamic and dedicated waiter with extensive experience at JVA Harmony Hotel, excelling in customer service and order-taking. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills. Recognized for maintaining cleanliness and service quality, ensuring a welcoming atmosphere even during peak hours.
Overview
11
11
years of professional experience
Work History
Restaurant Waiter
Leslies Ridge and Restaurant
Tagaytay, Province Of Cavite, Philippines
06.2019 - 08.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Hotel Waiter
JVA Harmony Hotel
Tagaytay, Province Of Cavite, Philippines
10.2017 - 07.2019
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
Hotel Restaurant Waiter
Summit Ridge Hotel
Tagaytay, Province Of Cavite, Philippines
02.2015 - 12.2017
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Banquet Waiter
Splendido Tagaytay
Tagaytay, Province Of Cavite, Philippines
03.2013 - 04.2014
- Executed synchronized meal service simultaneously serving multiple guests.
- Assisted in resolving guest concerns quickly and effectively, demonstrating excellent problem-solving skills.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Increased banquet efficiency by collaborating with the event planning team to ensure smooth operations.
Education
No Degree - Seafarer Rating Course
Dasmarinas College Arts, Science And Technology
Dasmarinas, Province Of Cavite, Philippines06-2016
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
Character Reference
Mitchelle De Belen
09254940628
Roderick Hermosa
09553094436
Timeline
Restaurant Waiter
Leslies Ridge and Restaurant
06.2019 - 08.2024
Hotel Waiter
JVA Harmony Hotel
10.2017 - 07.2019
Hotel Restaurant Waiter
Summit Ridge Hotel
02.2015 - 12.2017
Banquet Waiter
Splendido Tagaytay
03.2013 - 04.2014
No Degree - Seafarer Rating Course
Dasmarinas College Arts, Science And Technology