Summary
Overview
Work History
Education
Skills
Character Reference
Timeline
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Ralph Russel Rocillo

Ralph Russel Rocillo

Mendez-Nunez, Province Of Cavite,CAV

Summary

Dynamic and dedicated waiter with extensive experience at JVA Harmony Hotel, excelling in customer service and order-taking. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills. Recognized for maintaining cleanliness and service quality, ensuring a welcoming atmosphere even during peak hours.

Overview

11
11
years of professional experience

Work History

Restaurant Waiter

Leslies Ridge and Restaurant
06.2019 - 08.2024
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.

Hotel Waiter

JVA Harmony Hotel
10.2017 - 07.2019
  • Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
  • Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
  • Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
  • Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.

Hotel Restaurant Waiter

Summit Ridge Hotel
02.2015 - 12.2017
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.

Banquet Waiter

Splendido Tagaytay
03.2013 - 04.2014
  • Executed synchronized meal service simultaneously serving multiple guests.
  • Assisted in resolving guest concerns quickly and effectively, demonstrating excellent problem-solving skills.
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Increased banquet efficiency by collaborating with the event planning team to ensure smooth operations.

Education

No Degree - Seafarer Rating Course

Dasmarinas College Arts, Science And Technology
Dasmarinas, Province Of Cavite, Philippines
06-2016

Skills

  • Customer service
  • Order taking
  • Cleanliness
  • Service quality

Character Reference

Mitchelle De Belen

09254940628


Roderick Hermosa

09553094436

Timeline

Restaurant Waiter

Leslies Ridge and Restaurant
06.2019 - 08.2024

Hotel Waiter

JVA Harmony Hotel
10.2017 - 07.2019

Hotel Restaurant Waiter

Summit Ridge Hotel
02.2015 - 12.2017

Banquet Waiter

Splendido Tagaytay
03.2013 - 04.2014

No Degree - Seafarer Rating Course

Dasmarinas College Arts, Science And Technology

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Ralph Russel Rocillo