Ralph Rodyrick Abellanosa
Customer Service Representative
Lucena City
Summary
In my customer service experience, I've consistently prioritized customer satisfaction by actively listening to their needs, resolving issues promptly, and providing clear, concise information. I excel in adapting to various communication styles and maintaining a professional, empathetic demeanor
Overview
7
7
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Membership Agent
S&R Lucena
06.2023 - 11.2023
- Informed clients of policies and procedures.
Security Guard
Lucena City Mayor’s Office
12.2021 - 02.2022
Customer Service Representative
VXI
02.2021 - 06.2021
- -At&T DirecTV.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Alorica
12.2020 - 02.2021
- -Verizon.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Care Representative
Sutherland Global
06.2020 - 12.2020
- -Cisco Webex.
- Managed high call volume with exceptional professionalism and efficiency.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Customer Service Representative
Concentrix
11.2019 - 05.2020
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Associate
Concentrix
10.2018 - 11.2019
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Beaucon Promoter
Field Outsource Asia
09.2017 - 02.2018
- Company Overview: Promoter for Samsung
- Able to hit the target quota monthly.
- Sales & Marketing.
- Promoter for Samsung
Private Caregiver
05.2017 - 07.2017
- Maintaned accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Obtained information about clients medical history, drug history, complaints and allergies.
Education
No Degree - Caregiving
TESDA
St. Anne College Lucena Inc. 04.2001 - 01.2017
Associate of Arts - Hotel And Restaurant Management
Manuel S. Enverga University Foundation
Lucena City, Quezon, Philippines 04.2001 -
Skills
Problem-solving
Certification
Top Agent - Redbox Voice English - Q2 2019
Personal Information
- Date of Birth: 12/08/87
- Nationality: Filipino
Timeline
Completing the 15-hour Quickbook Online Advance Training - Freelance Academy Virtual Assistant Training
05-2025
Attended the 3-hour Interview Program Workshop - Freelance Academy Virtual Assistant Training
05-2025
Membership Agent
S&R Lucena
06.2023 - 11.2023
Security Guard
Lucena City Mayor’s Office
12.2021 - 02.2022
Customer Service Representative
VXI
02.2021 - 06.2021
Customer Service Representative
Alorica
12.2020 - 02.2021
Customer Care Representative
Sutherland Global
06.2020 - 12.2020
Has received a Kudos Call - FedEx
05-2020
Customer Service Representative
Concentrix
11.2019 - 05.2020
Top Agent - Redbox Voice English - Q2 2019
07-2019
Customer Service Associate
Concentrix
10.2018 - 11.2019
Beaucon Promoter
Field Outsource Asia
09.2017 - 02.2018
Private Caregiver
05.2017 - 07.2017
No Degree - Caregiving
TESDA
04.2001 - 01.2017
Associate of Arts - Hotel And Restaurant Management
Manuel S. Enverga University Foundation
04.2001 -
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