Ralph Moah Dayrit
Customer Service Representative
San Fernando, Province Of Pampanga
Summary
Proven Collections Agent with a track record of enhancing debt recovery rates for Deferit through expert negotiation and repayment plan structuring. Excelled in relationship building and collections processing, achieving significant customer satisfaction improvements. Skilled in managing high-volume call environments and adept at credit adjustments, demonstrating both critical thinking and empathy in customer interactions.
Overview
6
6
years of professional experience
Work History
Collections Agent
Deferit
09.2023 - 10.2025
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed payments and applied to customer balances.
- Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
- Processed debtor payments and updated accounts to reflect new balance.
- Analyzed customer financial records to determine appropriate payment plan.
Client Relationship Officer
Superstaff
09.2021 - 09.2022
- Maintained and built close relationships with customers through regular contact and visits.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Facilitated meetings and discussions between clients, sales and delivery teams.
Collection Customer Service Representative
Quadratech
09.2020 - 09.2021
- Proficiently managed a high-volume workload of inbound calls from customers seeking assistance with their past-due balances.
- Educated customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.
- Collaborated with the billing department to resolve discrepancies in account balances and ensure accurate invoicing for customers.
- Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
- Responded to customer inquiries and provided detailed account information.
- Processed debtor payments and updated accounts to reflect new balance.
- Analyzed customer financial records to determine appropriate payment plan.
- Maintained accurate records of customer accounts, payments and payment plans.
Customer Service Representative
Amazon
09.2019 - 09.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Aircraft Maintenance
Jocson College
Angeles City, Province Of Pampanga, Philippines 04.2001 -
Skills
Debt management
Credit adjustments
Collections processing
Repayment plan structuring
Debt Negotiation
Payment Arrangement
Collections
Call center experience
Relationship Building
Outbound Calling
Credit and collections
Timeline
Collections Agent
Deferit
09.2023 - 10.2025
Client Relationship Officer
Superstaff
09.2021 - 09.2022
Collection Customer Service Representative
Quadratech
09.2020 - 09.2021
Customer Service Representative
Amazon
09.2019 - 09.2020
Bachelor of Science - Aircraft Maintenance
Jocson College
04.2001 -