Ralph Joel Guevarra
Data Integrity & CRM Administrator
Angeles City, Province of Pampanga
Summary
A detail oriented professional with extensive experience in CRM administration and data management, specializing in maintaining data quality and system configurations. Proven track record in troubleshooting complex issues, ensuring data accuracy, and supporting business-critical applications across global teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Country OneCRM Admin Support
ManpowerGroup
06.2022 - Current
- Ensure accuracy and completeness of CRM data, particularly key fields such as opportunity dates, statuses, account owner details, and contact information.
- Conduct routine audits and validations of data to maintain system integrity and reporting reliability.
- Manage user access control and permissions, ensuring system security and compliance with global standards.
- Coordinate account transitions and ownership changes during employee departures, ensuring smooth business continuity.
- Act as liaison between local users and global team, facilitating effective communication and issue resolution.
- Provide advanced technical support for Veeva CRM, serving as the point of escalation for complex data integrity issues.
- Maintain country configurations and implement global policies, ensuring consistent data standards across the organization.
- Monitor and clean up duplicate records, incorrect entries, and outdated information to maintain data quality.
- Support sales teams by validating data accuracy, and updating system configurations as needed.
- Document CRM data standards, workflows, and reporting processes for user reference and training.
Customer Service Representative
RMS Collect Philippines, Inc.
05.2019 - 06.2022
- Managed customer inquiries and disputes using CRM systems, ensuring accurate data entry and record maintenance.
- Identified data inconsistencies requiring escalation while independently resolving standard customer concerns.
- Participated in ongoing training to stay current with service protocols and technical updates.
- Supported data reporting initiatives by providing accurate and timely information for analysis.
IT Staff
Premiere-Slag-International, Inc.
09.2017 - 05.2019
- Provided comprehensive technical support for business applications, promptly troubleshooting and resolving data-related issues.
- Developed and maintained data dashboards using Excel to support business reporting and analytics.
- Coordinated with external vendors for system maintenance and support services.
- Implemented data governance protocols to ensure information security and integrity.
Education
Bachelor of Science - Information Tehnology
Gordon College
Olongapo City 04.2001 -
Skills
- Advanced Troubleshooting
- CRM Administration
- User Access Management
- Data Validation & Cleaning
- Cross-functional Communication
- Process Documentation
Certification
National Certificate II (NC2) | Computer System Servicing
Timeline
Country OneCRM Admin Support
ManpowerGroup
06.2022 - Current
Customer Service Representative
RMS Collect Philippines, Inc.
05.2019 - 06.2022
IT Staff
Premiere-Slag-International, Inc.
09.2017 - 05.2019
National Certificate II (NC2) | Computer System Servicing
05-2017
Bachelor of Science - Information Tehnology
Gordon College
04.2001 -
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