Ralph Jason Rodriguez
Quezon City,Philippines
Summary
Motivated professional demonstrating strengths in customer service and support. Manages client inquiries and medication approvals, ensuring timely and accurate service delivery. Committed to enhancing client satisfaction and fostering positive relationships.
Overview
1
1
Language
10
10
years of professional experience
Work History
MEDICAL INSURANCE VA (PROJECT BASED)
Continuum
11.2024 - 01.2025
- Ensured timely medication refills for clients, supporting adherence to treatment plans
- Facilitated timely submission of medication approval requests to expedite client access to prescribed therapies
- Directed operations of Prescription Drug Plan Part D to optimise client access to necessary medications
GENERAL INSURANCE VA
AFNI
08.2022 - 09.2024
- Developed customised insurance plans aligned with client needs
- Educates potential clients on the most suited
- Handled client inquiries to ensure understanding of insurance offerings
- Managed billing and payment concerns to resolve client issues promptly
- Insurance based on their lifestyle
QUALITY ANALYST
SNK Media
02.2021 - 07.2022
- Validated adherence to established standards, enhancing process efficiency.
- Reviewed and revised quality documentation, ensuring compliance with industry standards.
- Review calls and make sure meet quality
- Ensures data is accurate and all interactions
- Audits and validates sales
- Delivered daily, weekly and monthly quality information to key stakeholders, supporting informed decision-making.
- Facilitated training sessions for junior analysts, focusing on quality assurance methodologies.
- Ensured compliance with company rules to foster a disciplined work environment.
- Adhered to Quality Analysis Team workflow for application and process testing and development.
Safety Advisor
Probe
10.2018 - 01.2021
- Prepared and maintained detailed records of safety training, inspections, incidents, and corrective actions taken.
- Maintained accurate records of workplace procedures to facilitate future safety analysis.
- Suspended activities posing immediate threats to worker health and safety to prevent potential incidents.
Health Insurance Advisor
Optum
01.2015 - 09.2018
- Advised clients on selecting suitable health insurance plans, aligning with individual needs and financial situations for optimal coverage.
- Presented and explained insurance policy options tailored to clients' needs and goals, ensuring informed decision-making.
- Simplified complex policy details for clients, enhancing their understanding and confidence in choices.
Education
Bachelor of Science in Nursing -
Jose Rizal University
mandaluyong04-2007
Skills
- Prescription management
- Client management
- Appointment Setting
- Salesforce
- HubSpot
- Zendesk
- Zoho
- Free Agent CRM
- Project Management
- Computer proficiency
- MS Office
- Time management
- Detail orientation
- Customer service
- Prescription management
Languages
English
Proficient
C2
Custom
- Ralph Jason Rodriguez
- James Manangan, R1 TEAM LEAD, 09152296907
- Ryan Belando, Freelance / WebDev, secbanwu@gmail.com
Timeline
MEDICAL INSURANCE VA (PROJECT BASED)
Continuum
11.2024 - 01.2025
GENERAL INSURANCE VA
AFNI
08.2022 - 09.2024
QUALITY ANALYST
SNK Media
02.2021 - 07.2022
Safety Advisor
Probe
10.2018 - 01.2021
Health Insurance Advisor
Optum
01.2015 - 09.2018
Bachelor of Science in Nursing -
Jose Rizal University