Ralph Daryl Naldoza
Imus, Province Of Cavite,ILS
Summary
Dynamic leader with a proven track record at Global App Testing, enhancing team performance and streamlining operations. Skilled in Operations Management and People Management, utilizing my skills and experience in Manual QA Testing. I've led cross-functional teams to exceed business goals through strategic planning and process improvement. My approach has consistently fostered professional growth and accelerated product delivery, achieving significant efficiency gains.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Lead(Operations)
Global App Testing
11.2021 - 09.2024
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Devised and implemented processes and procedures to streamline operations
- Monitor and maintain internal documentation based on ever-changing needs of the team
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and capacity planning
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Collaborated with other department leads(Tester Community, Product, Project management) to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Experienced in using Slack, Jira, Confluence, Zapier, GSuite, Metabase, Testrail
Senior Test Manager
Global App Testing
01.2019 - 11.2021
- Organize Test cycle Tools, Documentations and Instructions for Crowdsource Testers.
- Verify Bug reports and Test case results to ensure alignment to Scope and Test Objectives.
- Improved team efficiency with well-defined test processes, resulting in faster release cycles and higher-quality products.
- Championed agile methodologies within the organization to enhance collaboration among teams and accelerate product delivery timelines.
- Implemented automated testing tools to expedite the testing process, reducing manual efforts while maintaining accuracy.
- Mentored junior test managers, sharing industry insights and best practices to foster a culture of continuous learning and professional growth.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Facilitated strong relationships with stakeholders by keeping them informed about project progress and addressing any concerns promptly.
- Led root-cause analysis efforts to identify and resolve recurring issues internally.
Cycle Manager
Global App Testing
09.2014 - 01.2019
- Organize and launch Test cycles based on Customer Test launch details.
- Verify Bug reports and Test Case Results to ensure alignment to Test scope.
- Create Test cases based on Product design and documentations provided by Customers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
QA Basketball Indexer
Krossover
04.2013 - 03.2014
- Perform data entry task on an online system based on Basketball game and league rules
- Increased accuracy in indexing by thoroughly reviewing and editing entries before final submission.
- Verify data entry results from Indexer base on Basketball game and league rules
- Organize and distribute workload based on available capacity
Game Tester
Gameloft Philippines
10.2011 - 04.2013
- Wrote and submitted comprehensive bug reports, providing details on factors such as ease of replication, severity, and other metrics.
- Investigated malfunctions of in-game products, tracking issues to discover root causes and possible corrective measures.
- Continuously honed skills as a game tester through participation in industry conferences and workshops, staying current with the latest trends and technologies in gaming development.
- Experience in Gameplay Testing, Technical testing, Compliance testing, Localization testing and UX Testing.
- Conducted usability tests to identify areas for improvement in game navigation and user experience design.
- Promoted quality assurance best practices within the team, fostering a culture of continuous improvement among fellow testers.
Education
Bachelor of Science - Computer Science
De La Salle University-Dasmariñas
Dasmarinas, Province Of Cavite, Philippines04.2011
Skills
Performance monitoring
Performance Improvement
Documentation And Reporting
Schedule Management
Operations Management
Stakeholder Management
Team Supervision
People Management
Project Planning
Process Analysis and Improvement
Task Prioritization
Time Management
Certification
- 'Boost your Confidence' Communication Training - a 2-hour live workshop by Jonathan Yabut, communicate effectively in a corporate setting, both public speaking and business writing
- Foundations of Project Management - Google Project Management Certificate (18 hours): Introduction to Project management, organizational structure and culture, and different program management methodologies.
- Project Initiation: Starting a Successful Project - Google Project Management (23 hours)
Hobbies
I'm a Jiu-jitsu Blue belt who loves breaking down details embracing possibilities.
I also love following the NFL and NHL scenes.
I play Dota 2 on my free time and loves going to the gym to maintain a healthy lifestyle.
Timeline
Team Lead(Operations)
Global App Testing
11.2021 - 09.2024
Senior Test Manager
Global App Testing
01.2019 - 11.2021
Cycle Manager
Global App Testing
09.2014 - 01.2019
QA Basketball Indexer
Krossover
04.2013 - 03.2014
Game Tester
Gameloft Philippines
10.2011 - 04.2013
Bachelor of Science - Computer Science
De La Salle University-Dasmariñas
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