Ralph Charlon Lugue
Angeles City,PAM
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Data Analyst
TaskUs / LizardBear Tasking Inc.
9 2021 - Current
- Improved decision-making processes with accurate data analysis and visualization techniques.
Data Analyst
TaskUs / LizardBear Tasking Inc.
05.2018 - 06.2020
- Identified, analyzed and interpreted trends or patterns in complex data sets.
Call Center Customer Service Representative
T-Mobile / Startek
03.2017 - 01.2018
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Customer Sales Representative
RIMALO Manpower & Services / SM Store, Luggage Dep
05.2015 - 01.2017
- Improved sales revenue with effective communication of product features, benefits, and promotions.
Sales Associate
SM Store, Luggage Department / Mercantile
09.2014 - 01.2015
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Clerk
Kin Manpower & Services / SM Department Store
02.2014 - 07.2014
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
Merchandise Associate
MK Manpower & Services / SM Hypermarket
12.2012 - 04.2013
- Enhanced visual appeal of the store by constructing creative displays that showcased featured products effectively.
- Leveraged analytical skills to assess inventory data, making informed decisions on product ordering and allocation based on demand trends.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Merchandising Specialist
Metro Gaisano / Marquee Mall
12.2011 - 05.2012
- Optimized store displays and appearance via strategic merchandising.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
Customer Service Bagger
Essel Park Supermarket
06.2011 - 11.2011
- Elevated overall store appearance through diligent cleaning efforts, including collecting shopping carts from parking lots and disposing of trash properly.
- Improved customer experience by offering friendly assistance in locating items throughout the store.
- Collaborated effectively with fellow team members to ensure seamless transitions between shifts and consistent coverage during breaks or absences.
Education
No Degree - Computer Engineering
Holy Angel University
Angeles City, Province Of Pampanga, Philippines 04.2001 -
High School Diploma -
Republic Central College
Angeles City, Province Of Pampanga, Philippines 04.2001 -
No Degree -
Sto. Rosario Elementary School
Angeles City, Province Of Pampanga, Philippines 04.2001 -
Skills
Data quality assurance processes
Data Validation
Data Analysis
Attention to Detail
Customer Service
Relationship selling
Suggestive Selling
Inventory Control
Goal-Oriented
Stock replenishment
Sales Techniques
Strong Work Ethic
Certification
I hereby certify that the above information is true and correct to the best of my knowledge and belief
Personal Information
- Social Security Number: 0229231511
- Age: 34
- Place of Birth: Angeles City
- Height: 5'5
- Weight: 119 lbs
- Date of Birth: 05/13/90
- Nationality: Filipino
- Marital Status: Married
- Religion: Catholic
Tinno
288130164
Languages
Tagalog
Pampango
English
References
- Dr. ChitoArcebido, Abad Santos st. Lourdes Sur East, Angeles City, (045) 626-1773
- Mr. Eugene Gopez, Lansonesst. Trinidad Village, Angeles City, 887-4675
- Mr. Mark Jeraisy Aquino, #09566152085
Timeline
Data Analyst
TaskUs / LizardBear Tasking Inc.
05.2018 - 06.2020
Call Center Customer Service Representative
T-Mobile / Startek
03.2017 - 01.2018
Customer Sales Representative
RIMALO Manpower & Services / SM Store, Luggage Dep
05.2015 - 01.2017
Sales Associate
SM Store, Luggage Department / Mercantile
09.2014 - 01.2015
Sales Clerk
Kin Manpower & Services / SM Department Store
02.2014 - 07.2014
Merchandise Associate
MK Manpower & Services / SM Hypermarket
12.2012 - 04.2013
Merchandising Specialist
Metro Gaisano / Marquee Mall
12.2011 - 05.2012
Customer Service Bagger
Essel Park Supermarket
06.2011 - 11.2011
No Degree - Computer Engineering
Holy Angel University
04.2001 -
High School Diploma -
Republic Central College
04.2001 -
No Degree -
Sto. Rosario Elementary School
04.2001 -
Data Analyst
TaskUs / LizardBear Tasking Inc.
9 2021 - Current
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