Ralph Benedict Acebis
Calamba City,Philippines
Summary
Dedicated professional emphasizing customer satisfaction and effective communication. Proven track record of reliability and adaptability in challenging situations. Strong interpersonal skills foster team collaboration and enhance service quality.
Overview
14
14
years of professional experience
Work History
Customer Care Clerk
JBE Auxillary Corporation
Rosario, Pasig City
07.2016 - 12.2025
- Provided front-line support by addressing customer inquiries via phone, email, chat, or in person.
- Resolved customer complaints efficiently, escalating issues when necessary.
- Maintained accurate and up-to-date customer records in the system.
- Coordinated with internal departments to resolve customer issues effectively.
- Prepared comprehensive reports and documentation related to customer interactions.
- Ensured adherence to company policies and customer service standards.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
Encoder
Be Connected Management Services
Pasay, Metro Manila
12.2014 - 05.2015
- Encoded inventory data, including receipts, issuances, transfers, and returns, into the warehouse system.
- Verified quantities, item descriptions, batch numbers, and serial numbers before encoding.
- Maintained accurate and up-to-date inventory records to support operational efficiency.
- Coordinated with warehouse staff, logistics, and purchasing departments regarding inventory data accuracy.
- Adhered to warehouse procedures, safety standards, and company policies throughout operations.
- Gained extensive knowledge in data entry, analysis, and reporting.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Toll Teller
Manila Toll Expressway Systems
Calamba City
04.2014 - 08.2014
- Verified vehicle classification to apply appropriate toll rates.
- Operated toll collection systems and electronic payment devices.
- Maintained accurate records of daily cash collections and transactions.
- Balanced cash drawers and prepared end-of-shift reports.
- Issued official receipts, tickets, or change as necessary.
- Assisted motorists by providing directions and essential information.
- Adhered to traffic safety rules and company policies.
- Collected tolls, provided change, and issued receipts to motorists quickly to maintain traffic flow.
Service Crew
Quantum Amusement Corporation
Cavite, Philippines
06.2012 - 11.2012
- Assisted customers with arcade games, machines, and card/token systems.
- Explained game mechanics, rules, and promotions to enhance customer experience.
- Handled token/card loading, ticket redemption, and prize distribution efficiently.
- Operated the cash register and processed payments with accuracy.
- Ensured the cleanliness and functionality of arcade machines while maintaining proper arrangement.
- Reported machine malfunctions and customer issues to supervisors or technicians promptly.
- Maintained the orderliness and cleanliness of the arcade area for optimal enjoyment.
- Enforced safety rules and company policies to promote a secure gaming environment.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Kept customers and crew areas organized.
Education
Bachelor of Science - Nursing
Prepares students to provide safe and effective nursing care to patients and communities, focusing on patient care, health assessment, basic nursing procedures, and clinical training in hospitals and healthcare settings
Associate of Science - Nursing
An associate-level programme that provides foundational knowledge in health sciences and health education, it focuses on basic anatomy and physiology, nutrition, disease prevention, community health, and health promotion, and the programme prepares students for entry-level roles in healthcare support, health education assistance, and further studies in nursing or other health-related fields
High School Diploma -
The high school experience in the Philippines is a formative period for academic, social, and personal development, during which students explore their interests, build relationships, and prepare for the future. High school can be a rewarding experience that lays the foundation for a successful, fulfilling life
Skills
- Computer literacy
- Team collaboration
- Adaptability and flexibility
- Interpersonal skills
- Effective communication
- Active listening
- Time management
Languages
English
Upper intermediate (B2)
References
- Karen Anido | Manager at Tarlac-Pangasinan-La Union Expressway (TPLEX) | 09173027472
- Leny Hizon | Manager at Intelligent E-Processes Technologies Corp. (IETC) | 09178332569
- Josefa Aying | Supervisor at JBE Auxillary Corporation (JBE) | 09957340353
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies and interests
- Interacting with people and assisting with concerns
- Improving communication and problem-solving skills
- Learning customer service techniques
- Teamwork and collaboration
- Basic computer and online tools practice
Timeline
Customer Care Clerk - JBE Auxillary Corporation
07.2016 - 12.2025
Encoder - Be Connected Management Services
12.2014 - 05.2015
Toll Teller - Manila Toll Expressway Systems
04.2014 - 08.2014
Service Crew - Quantum Amusement Corporation
06.2012 - 11.2012
Butuan Doctor's College - Bachelor of Science, Nursing
Xavier University - Ateneo De Cagayan - Associate of Science, Nursing
Mindanao Institute - High School Diploma,