RALPH ANDREW GAMBOA
Gingoog City
Summary
Dynamic professional with a robust background in managing client relationships and driving exceptional customer satisfaction. Expertise in communication, problem-solving, and strategic planning facilitates the delivery of tailored solutions that enhance customer loyalty. Recognized for fostering team collaboration and adapting to evolving needs while maintaining high operational standards. Proven experience in retail management, tenant relations, and operational oversight, utilizing strategic planning to optimize sales performance and elevate customer experiences.
Overview
17
17
years of professional experience
Work History
Assistant Mall Manager - Operations
Limketkai and Sons Inc.
04.2025 - Current
- Developed and implemented operational strategies aimed at enhancing customer satisfaction and driving store visits.
- Directed daily operations of mall to maintain compliance with established safety and security standards.
- Directed maintenance operations and facility enhancements to improve visual appeal and functionality.
- Developed strategic relationships with local businesses to support community engagement efforts.
- Managed budget oversight and tracked expenditures to ensure financial efficiency.
- Directed improvements in facility aesthetics to create an inviting environment through effective landscaping, lighting, and interior upgrades.
- Designed comprehensive emergency preparedness strategies while ensuring compliance with local regulations for effective response.
- Implemented rigorous security protocols to maintain a safe environment for shoppers and staff.
- Enhanced collaboration between store owners and management to support operational efficiency through regular meetings and accessible communication channels.
- Strengthened tenant satisfaction through timely responses to maintenance inquiries and effective conflict resolution strategies.
- Created and delivered targeted training initiatives aimed at elevating service quality and employee performance.
Customer Relationship Manager
Globe Telecom
10.2024 - 03.2025
- Fostered strong connections with key clients to support enhanced customer satisfaction initiatives.
- Conducted analysis of customer feedback to identify opportunities for service improvement, implementing effective solutions.
- Addressed escalated client concerns to uphold retention rates and enhance customer satisfaction.
- Facilitated teamwork with marketing departments to develop strategic campaigns focused on elevating brand recognition among current clientele.
- Organized and led discussions with sales teams to extract insights on customer behavior trends, enhancing sales performance.
Retail Territory Manager
Seaoil Philippines Inc.
04.2023 - 04.2024
- Developed strategic territory plans to enhance market penetration and achieve revenue targets.
- Managed relationships with key clients, ensuring satisfaction and retention through effective communication.
- Analyzed market trends and competitor activities to identify growth opportunities within assigned territories.
- Led cross-functional teams to implement promotional campaigns that boosted brand visibility and sales performance.
- Collaborated with marketing teams to tailor local strategies, aligning product offerings with customer needs and preferences.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
Executive Assistant to the President & CEO
CDO One Summit Enterprises
06.2022 - 03.2023
- Streamlined executive communications, ensuring timely and accurate dissemination of information.
- Coordinated complex schedules, optimizing time management for the President and senior leadership team.
- Implemented office management systems, improving operational workflows and resource allocation.
- Trained junior administrative staff, fostering a collaborative team environment and knowledge sharing.
- Assisted in strategic planning sessions, contributing insights that supported organizational goals and initiatives.
- Served as a trusted liaison between the President''s office and internal departments, facilitating efficient collaboration on projects and initiatives.
Key Account Executive
Fresh Express LLC
05.2018 - 03.2020
- Cultivated strong relationships with key clients to enhance customer satisfaction and loyalty.
- Developed tailored sales strategies based on client needs, market trends, and competitive analysis.
- Coordinated cross-functional teams to ensure timely delivery of products and services to clients.
- Analyzed account performance metrics to identify growth opportunities and optimize revenue streams.
- Led negotiations on contracts and pricing agreements to maximize profitability for the company.
- Mentored junior account executives in best practices for client engagement and relationship management.
- Assisted in the development of annual sales forecasts for individual accounts as well as aggregated projections at a regional level; provided ongoing analysis of actual results against forecast figures throughout the year.
Sales Executive
Fresh Express LLC
05.2015 - 05.2018
- Developed and maintained strong client relationships to drive sales growth.
- Conducted market research to identify new sales opportunities and trends.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Participated in industry trade shows to represent company and generate valuable leads for future business growth.
- Streamlined sales processes to reduce cycle times and improve efficiency.
Customer Service Representative
Fresh Express LLC
02.2013 - 05.2015
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and positive feedback.
- Managed order processing, coordinating with logistics to streamline fulfillment operations.
- Trained new team members on customer service protocols and company policies for consistency.
- Implemented process improvements that enhanced workflow efficiency and reduced response times.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Litigation & Foreclosure Office
Rural Bank Of Medina Inc.
05.2009 - 10.2012
- Efficiently managed delinquent accounts, advocating for legal action to the Legal Management Team.
- Diligently documented and expedited legal proceedings to minimize bad debt exposure.
- Skillfully coordinated foreclosure processes and property auctions, optimizing asset recovery.
Education
High School Diploma -
Christ The King College
Gingoog City03-2004
Bachelor of Science - Business Management
XAVIER UNIVERSITY, ATENEO
Cagayan De Oro City03.2009
Skills
- Inter-department collaboration
- Customer relations
- Account management
- Problem resolution
- Negotiation and conflict resolution
- Business development
- Staff management
- Strategic planning
- Performance analysis
- Team leadership
- Decision-making
Timeline
Assistant Mall Manager - Operations
Limketkai and Sons Inc.
04.2025 - Current
Customer Relationship Manager
Globe Telecom
10.2024 - 03.2025
Retail Territory Manager
Seaoil Philippines Inc.
04.2023 - 04.2024
Executive Assistant to the President & CEO
CDO One Summit Enterprises
06.2022 - 03.2023
Key Account Executive
Fresh Express LLC
05.2018 - 03.2020
Sales Executive
Fresh Express LLC
05.2015 - 05.2018
Customer Service Representative
Fresh Express LLC
02.2013 - 05.2015
Litigation & Foreclosure Office
Rural Bank Of Medina Inc.
05.2009 - 10.2012
High School Diploma -
Christ The King College
Bachelor of Science - Business Management
XAVIER UNIVERSITY, ATENEO