Ralph Andrew Gamboa
Gingoog City
Summary
Professional with strong background in managing client relationships and driving customer satisfaction. Expertise in communication, problem-solving, and strategic planning. Known for fostering team collaboration and adapting to evolving needs. Highly skilled in CRM software, conflict resolution, and enhancing customer loyalty through tailored solutions.
Overview
16
16
years of professional experience
Work History
Customer Relationship Manager
Globe Telecom
10.2024 - Current
- Collaborated with cross-functional teams for innovative approaches to complex client challenges.
- Established communication protocols, improving information flow across departments.
- Conducted regular check-ins with clients to ensure alignment and address any concerns.
- Delivered exceptional after-sales support by maintaining regular contact with clients, ensuring their continued satisfaction with purchased products or services.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
Retail Territory Manager
Seaoil Philippines Inc.
04.2023 - 04.2024
- Executed dynamic territorial marketing initiatives to drive brand visibility and sales growth
- Resolved customer concerns and disputes through direct engagement, ensuring satisfaction and loyalty
- Analyzed sales data to evaluate performance and identify areas for improvement
- Conducted informative sessions for potential clients to showcase the benefits of our products/services
- Developed comprehensive territory plans by analyzing market trends and customer needs.
Executive Assistant to the President & CEO
CDO One Summit Enterprises
06.2022 - 03.2023
- Delivered exceptional executive support to the CEO, and Executive Team, enhancing organizational efficiency
- Spearheaded office operations management
- Excelled in a dynamic role by proactively identifying needs, employing critical thinking, and proposing innovative solutions with utmost professionalism and confidentiality
Key Account Executive
Fresh Express LLC
05.2018 - 03.2020
- Spearheaded customer relationship management to enhance client satisfaction and loyalty
- Drove revenue growth by managing key account financial targets
- Collaborated with Brand Managers to align offerings with client requirements
- Introduced new products and services to key accounts, ensuring client engagement
- Orchestrated marketing initiatives and events to boost brand visibility and engagement
- Maintained awareness of client objectives to align business strategies effectively
- Analyzed sales data to identify and leverage business potential
Sales Executive
Fresh Express LLC
05.2015 - 05.2018
- Drive revenue growth by identifying and securing new business opportunities and cultivating lasting client relationships
- Analyze market trends to pinpoint prospective clients and assess their industry positioning for targeted sales strategies
Customer Service Representative
Fresh Express LLC
02.2013 - 05.2015
- Efficiently manage customer complaints, offering effective solutions and ensuring issues are resolved promptly
- Liaise seamlessly with clients, coordinating with operations and logistics to guarantee timely and accurate delivery of products in line with contractual agreements
Litigation & Foreclosure Office
Rural Bank Of Medina Inc.
05.2009 - 10.2012
- Efficiently managed delinquent accounts, advocating for legal action to the Legal Management Team
- Diligently documented and expedited legal proceedings to minimize bad debt exposure
- Skillfully coordinated foreclosure processes and property auctions, optimizing asset recovery
Education
Bachelor of Science - Business Management
XAVIER UNIVERSITY, ATENEO DE CAGAYAN
Cagayan De Oro City, 03-2009
High School Diploma -
Christ The King College
Gingoog City03-2004
Skills
- Inter-department collaboration
- Customer relations
- Account management
- Problem resolution
- Negotiation and conflict resolution
- Business development
- Staff management
- Strategic planning
Timeline
Customer Relationship Manager
Globe Telecom
10.2024 - Current
Retail Territory Manager
Seaoil Philippines Inc.
04.2023 - 04.2024
Executive Assistant to the President & CEO
CDO One Summit Enterprises
06.2022 - 03.2023
Key Account Executive
Fresh Express LLC
05.2018 - 03.2020
Sales Executive
Fresh Express LLC
05.2015 - 05.2018
Customer Service Representative
Fresh Express LLC
02.2013 - 05.2015
Litigation & Foreclosure Office
Rural Bank Of Medina Inc.
05.2009 - 10.2012
Bachelor of Science - Business Management
XAVIER UNIVERSITY, ATENEO DE CAGAYAN
High School Diploma -
Christ The King College
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