Ralph Ronald Cam
Cagayan de Oro City,Philippines
Summary
Sales Supervisor with a background in team coaching, performance reviews, and KPI tracking across sales and service operations. Strong working knowledge of Centrical, Salesforce, Amazon Connect, and Qualtrics XM, with a focus on improving productivity, supporting new hires, and keeping teams aligned with account standards.
Overview
1
1
Language
1
1
Certification
13
13
years of professional experience
Work History
Sales Supervisor
TP
04.2023 - Current
- As a Sales Supervisor with over 3 years of experience, I specialize in coaching and mentoring teams to consistently exceed performance goals while ensuring alignment with company and account processes. My role has strengthened my ability to master diverse tools and CRMs, including Centrical, Salesforce, Amazon Connect, and Qualtrics XM, which I leverage to drive efficiency and results.
- Coached and mentored sales experts on Centrical platform, enhancing skills and driving team engagement.
- Supervised teams to meet and exceed KPIs, promoting accountability and a high-performance culture.
- Prepared and analyzed detailed sales reports to identify trends, challenges, and opportunities for growth.
- Conducted team meetings and performance reviews to align objectives and enhance overall team effectiveness.
- Supported administrative functions to ensure smooth operations and streamlined workflows.
- I am passionate about combining data-driven insights with people-focused leadership, ensuring that both business outcomes and team development are achieved.
- Key Highlights:
- I am passionate about combining data-driven insights with people-focused leadership, ensuring that both business outcomes and team development are achieved.
Reservations Specialist
Hilton
Cagayan De Oro City, Northern Mindanao
01.2021 - 04.2023
- Made reservations for customers while considering their specific requirements and budget constraints
- Checking the availability of accommodation or transportation on the customers' desired travel dates.
- Assisted and advised customers in selecting suitable travel options that meet their needs
- Managed hotel accounts to optimise customer satisfaction and retention
Customer Service Representative
Teleperformance
Cagayan De Oro City, Northern Mindanao
09.2020 - 01.2021
- Addressed customer questions and concerns, delivering prompt and accurate responses.
- Resolved returns and complaints, ensuring customer satisfaction and loyalty.
- Informed customers about products and services, enhancing their shopping experience.
- Take orders, calculate charges, and process billing or payments.
- Reviewed customer accounts and made changes as needed.
- Account: Kohl's (American Department Retail Store)
Guest Services Specialist
Khaolak Emeraql Beach resort & spa
Phangnga
09.2019 - 06.2020
- Greeted guests upon arrival, ensuring a warm and welcoming atmosphere.
- Providing front desk services to guests.
- Administering check-ins and check-outs.
- Processed guest payments efficiently, maintaining accuracy and confidentiality.
- Assigned rooms and managed administrative tasks to streamline guest experience.
- Sorted and delivered mail and messages to appropriate recipients within the organisation.
Guest Relations Officer
Khaolak Emeraql Beach resort & spa
Phangnga
09.2019 - 06.2020
- Welcomed VIP guests upon arrival, providing a warm, personalised experience that reinforced their importance.
- Ensured members received all benefits consistently, with repeat guests and other VIPs receiving tailored recognition and service.
- Maximised guest satisfaction through personal recognition and prompt, cordial attention from arrival to departure.
Concierge
JIPark Island Resort & Water Park
Lapu-Lapu, Central Visayas
01.2019 - 06.2019
- Welcomed guests upon arrival at the reception area.
- Resolved guest/customer complaints to ensure satisfaction and enhance overall experience.
- Coordinated transportation and organised excursions to meet visitor requests effectively.
- Executed errands to facilitate guest needs and improve comfort during their stay.
- Managing mail, luggage and deliveries.
- Perform basic administrative/secretarial/reception duties.
- Recorded messages for staff and communicated them promptly.
Service Crew
KFC
Cagayan De Oro City, Northern Mindanao
03.2014 - 04.2015
- Taking food and drink orders.
- Served customers promptly in dining area to enhance dining experience.
- Welcomed and engaged customers to create a friendly atmosphere.
- Cultivated positive interactions with guests to boost overall satisfaction.
- Operating cash registers and receive payment from customer in cash or by credit card.
- Maintaining dining areas and kitchen areas, including clearing and cleaning tables, emptying trash cans, and washing or vacuuming floors.
- Preparing and cooking food.
Education
Bachelor of Science - Hotel Restaurant Management, Hotel, and Restaurant Management
Bukidnon State University
Malaybalay, BUK01-2019
Skills
- Centrical system
- Sales reporting tools
- Performance analytics
- KPI tracking
- Key Performance Indicators
- Sales strategies
- Product knowledge
- CRM administration
- Client relationship management
- Team Management
- Employee supervision
- Team Leadership
- Team coaching techniques
- Performance reviews
- Target achievement
- Employee engagement
- Conflict resolution
- Client relationship building
- Employee supervision
Languages
English
Upper Intermediate
B2
Certification
- TOPS Coaching Certification – October 2024
- Supervisor Foundation Training Certification – August 2023
- Internship Program – Khaolak Emerald Beach Resort & Spa September 2019 – March 2020
- On-the-Job Training – JPark Island Resort and Waterpark April 2018 – September 2018
Interests
- Running – Builds discipline, focus, and energy
- Dancing – Encourages creativity, confidence, and adaptability
- E‑Games (Online Gaming) – Develops teamwork, strategy, and problem‑solving skills
Websites, Portfolios, Profiles
www.linkedin.com/in/ralph-ronald-cam-28343a1a0
Timeline
Sales Supervisor
TP
04.2023 - Current
Reservations Specialist
Hilton
01.2021 - 04.2023
Customer Service Representative
Teleperformance
09.2020 - 01.2021
Guest Services Specialist
Khaolak Emeraql Beach resort & spa
09.2019 - 06.2020
Guest Relations Officer
Khaolak Emeraql Beach resort & spa
09.2019 - 06.2020
Concierge
JIPark Island Resort & Water Park
01.2019 - 06.2019
Service Crew
KFC
03.2014 - 04.2015
Bachelor of Science - Hotel Restaurant Management, Hotel, and Restaurant Management
Bukidnon State University