Ralph Pepito
Davao City,De Agua, Tugbok
Summary
Dedicated professional with strengths in relationship management and customer satisfaction. Delivers exceptional support by analyzing issues and ensuring they are resolved proactively. Builds trust and loyalty through effective communication, active listening, and proactive problem-solving.
Overview
1
1
Language
12
12
years of professional experience
Work History
Agent Service Manager
S2C
Davao City
05.2025 - Current
- Developed and maintained relationships with agents to foster trust and loyalty.
- Analysed agents' requirements to align them with suitable opportunities, enhancing their experience.
- Delivered customer service that increased agent satisfaction levels.
Call Centre Agent
Dynata
Davao City
09.2016 - 05.2025
- Conducted surveys by calling households, gathering information from heads of households or adult members while ensuring a professional and respectful approach throughout each call.
- Ensured polite and respectful interactions during all customer calls, enhancing customer experience and trust.
Crew Member
McDonald's
Davao City
03.2016 - 09.2016
- Delivered fast, accurate service for positive customer experience.
- Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
- Handled customer complaints with empathy and professionalism, working to resolve issues quickly.
- Took customer orders accurately, offering menu recommendations and answering queries about ingredients.
Cash Teller
Jacama
Davao City
10.2014 - 03.2015
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Listened to customer feedback and followed-up on complaints to help improve satisfaction levels.
- Collaborated with team members to achieve targets, contributing to the branch's overall performance and customer satisfaction.
Education
Bachelor of Business Administration - BSBA
University Of Mindanao
Davao City01-2014
Skills
- Problem-solving
- Quality assurance
- Process improvement
- Team collaboration
- Customer service management
- Relationship management
- Crisis management
- Health and safety awareness
Languages
English
Proficient
C2
Timeline
Agent Service Manager
S2C
05.2025 - Current
Call Centre Agent
Dynata
09.2016 - 05.2025
Crew Member
McDonald's
03.2016 - 09.2016
Cash Teller
Jacama
10.2014 - 03.2015
Bachelor of Business Administration - BSBA
University Of Mindanao