RALPH LUIGI FIGUEROA
Valenzuela,Metro Manila
Summary
- Accomplished marketing and sales expert with a focus on social media platforms and customer relations. Demonstrated success in implementing strategies that enhance customer engagement and brand loyalty. Committed to continuous professional development and resourceful problem-solving in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Social Media Marketing Specialist
TASKUS PHILIPPINES
BULACAN, METRO MANILA
09.2021 - 12.2025
- Enhanced target market reach through targeted social media advertising strategies.
- Crafted engaging and persuasive copy for social media posts, advertisements, and promotional materials.
- Monitored competitor social media activity to stay ahead in market trends and identify opportunities for growth.
- Collaborated with external sales and promotions teams to extend campaign reach and drive revenue.
- Participated in social media forums and groups relevant to the brand's niche to increase visibility and network with potential collaborators.
- Analysed market trends and demand to develop accurate pricing strategies.
PURCHASING ADMIN
OWN HOME PROPERTY INC.
MAKATI CITY
01.2020 - 07.2021
- Negotiated favourable terms and pricing with suppliers, resulting in significant cost reductions and improved profit margins.
- Developed and implemented purchasing policies and procedures, streamlining procurement processes and increasing efficiency.
- Analysed market trends and supplier performance to inform strategic purchasing decisions and mitigate risks.
- Maintained required inventory levels at minimal cost.
- Created and managed budgets for improved cost control.
Customer Sales Support Specialist
TELEPERFORMANCE PHILIPPINES
MANDALIYONG CITY
06.2016 - 12.2019
- Informed customers of promotions and special offers to increase sales and revenue.
- Educated customers on how to use products or services by providing demonstrations and presentations.
- Managed returns and exchanges with a focus on retaining customer trust and satisfaction.
- Participated in ongoing training to broaden knowledge, acquire more skills and improve performance.
- Processed documentation to record sales, warranties and service program sign-ups.
- Analysed sales data to identify trends, opportunities for growth, and areas requiring improvement.
- Attended meetings to discuss sales strategies and ways to improve services.
- Developed short-term and long-term goals to meet sales targets and increase customer retention.
- Monitored and analysed customer feedback, implementing changes to improve service quality and customer satisfaction.
- Increased sales targets by developing and maintaining strong relationships with new and existing customers.
- Evaluated customer preferences and needs to establish productive and long lasting relationships.
- Conducted follow-up calls with customers to gather feedback on their purchasing experience, aiming to improve future service levels.
SYSTEM ADMINISTRATOR
FIVESTAR CARGO SERVICES INC.
MANILA
07.2015 - 02.2016
- Installed and configured various software and hardware for smooth-running systems operation.
- Monitored system performance using advanced tools, proactively identifying and resolving issues.
- Operated server management tools for patching, monitoring and backup activity.
- Built and maintained internal tools, evaluating performance and updating.
- Directed computer network access and use by controlling master consoles.
Education
Bachelor of Science - Information Technology
University of the East
Caloocan City01.2015
Secondary -
St. Michael Academy
Valenzuela01.2009
Elementary -
St. Louis College
Valenzuela01.2005
Skills
- Computer literate
- Ability to plan, organise, and prioritise work in real time
- Social media advertising
- Ability to learn new skills quickly and accurately
- Handling social media platforms professionally
- Client relationship building
- Data and Fraud Security
- Customer relationship management
- Critical-thinking
- Digital and social media marketing
- Self-motivation
- Time management proficiency
Custom Section
League of Information Technology Students (LITS), Member, 2011-01-01, 2015-01-01
References
- DR. FROILAN E. DE GUZMAN, DCSS Chair, University of the East - Caloocan, 09064526068
- DR. AMELIA E. DAMIAN, Professor in Department of Computer Studies and Systems, University of the East-Caloocan, 0927-2058512
- DARRYL GATT. LIN, Storage & Backup Administrator Level 3, Accenture, 09395167463
Timeline
Social Media Marketing Specialist
TASKUS PHILIPPINES
09.2021 - 12.2025
PURCHASING ADMIN
OWN HOME PROPERTY INC.
01.2020 - 07.2021
Customer Sales Support Specialist
TELEPERFORMANCE PHILIPPINES
06.2016 - 12.2019
SYSTEM ADMINISTRATOR
FIVESTAR CARGO SERVICES INC.
07.2015 - 02.2016
Bachelor of Science - Information Technology
University of the East
Secondary -
St. Michael Academy
Elementary -
St. Louis College