RALPH CANDIDO
Customer Support Specialist
CALOOCAN CITY
Work Preference
Summary
High-performing professional with 12+ years of combined experience in premium Hospitality customer relations and BPO operations. Expert in execution-focused, non-voice workflows requiring high attention to detail, strong written English skills, and absolute reliability. I thrive in independent, asynchronous environments where I can clear out support ticket backlogs, manage databases, and handle email queues efficiently without requiring constant supervision. Available immediately for part-time, flexible remote contracts.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Front Office Associate
The Funny Lion Coron
01.2025 - 05.2026
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated communication between departments to enhance customer support and service delivery.
- Resolved guest inquiries and issues promptly, contributing to a positive guest experience.
- Maintained accurate records of reservations and guest data using property management systems.
Restaurant Manager
El Kuvo Seafood and Grill
04.2023 - 05.2024
- Led daily operations, overseeing staff performance and maintaining high service standards.
- Implemented efficient inventory management procedures, ensuring optimal stock levels at all times.
- Coached and developed team members, resulting in improved employee retention and morale.
- Monitored customer feedback and made adjustments to enhance dining experiences and satisfaction.
- Maintained compliance with health and safety regulations, fostering a safe working environment.
Seasonal Customer Service Representative
Inspiro Relia Inc.
11.2022 - 02.2023
- Resolved customer inquiries efficiently, contributing to improved overall customer satisfaction levels.
- Handled high volumes of inbound calls, live chat and email. Ensured timely responses to customer requests and queries.
Senior Food Attendant (Team Leader)
Two Season Coron Bayside/Island Resort and Spa
10.2016 - 11.2022
- Led a team of food attendants to ensure efficient service and high-quality dining experiences.
- Trained and mentored new staff, improving team performance and service delivery standards.
- Coordinated daily operations, ensuring compliance with health and safety regulations.
- Managed inventory and supply orders, reducing waste and optimizing resource allocation.
Receptionist / Food Attendant
Sunz-en Coron Resort
04.2014 - 10.2016
- Managed front desk operations, greeting guests and facilitating check-ins for seamless service.
- Coordinated guest inquiries and requests, effectively resolving issues to enhance satisfaction.
- Assisted in food preparation and service, ensuring adherence to health and safety standards.
- Maintained cleanliness and organization of dining areas, contributing to a welcoming atmosphere.
Education
High School Diploma -
Caybiga HIgh School
Caloocan City, Metro Manila, Philippines 06.2009 - 03.2010
Skills
Front desk operations
Guest relations
Client assistance
Issue resolution
Hospitality services
Dining enhancement
Communication management
Team leadership
Data entry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Office Associate
The Funny Lion Coron
01.2025 - 05.2026
Restaurant Manager
El Kuvo Seafood and Grill
04.2023 - 05.2024
Seasonal Customer Service Representative
Inspiro Relia Inc.
11.2022 - 02.2023
Senior Food Attendant (Team Leader)
Two Season Coron Bayside/Island Resort and Spa
10.2016 - 11.2022
Receptionist / Food Attendant
Sunz-en Coron Resort
04.2014 - 10.2016
High School Diploma -
Caybiga HIgh School
06.2009 - 03.2010
Languages
English / Tagalog