Rakesh Taank
Harrow,Middlesex
Summary
Driven Estate Agent with over 12 years of experience generating profitable sales to timely completion. Working tirelessly to provide exceptional customer service throughout all buying and selling processes for high levels of customer satisfaction and continued smooth company running. Efficient Sales Manager with extensive knowledge of new house sales and budgeting. Adept at presentations and showing houses with the ability to recruit new clients and marketing effectively. Successful at closing sales. Reliable Sales Manager bringing over 12 years of experience and expertise. Focused on the development and progression of Property Sales through consistent hard-work, passion, and determination to succeed.
Efficient and organised person, always ready with friendly, positive and helpful attitude. Conducts deliveries with exceptional customer service. Uses correct lifting and handling techniques to carry luggage safely and securely.
Attentive driver committed to safety and accuracy in high-volume order delivery. Monitors workload and prioritises critical tasks to meet tight deadlines. Strong record of customer satisfaction and positive feedback.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
36
36
years of professional experience
Work History
Administrative assistant
Mayfields Accounting Services Ltd
Harrow, Part-time job
10.2024 - Current
- Administrative work for example filing, photocopying, sorting receipts and invoices for clients and arranging in files.
- Analyses of receipts and invoices.
Self employed courier
Yodel
Borehamwood, Hertfordshire
10.2022 - 09.2024
- Built and maintained strong working relationships with regular customers.
- Maintained positive, helpful attitude to deliver exceptional customer service.
- Followed manual handling guidelines to safely load parcels, packages, and pallets weighing up to 25kg total onto vehicle.
- Sorted goods for delivery based on routes.
- Promptly recorded and completed deliveries using Yodel application, including and additional notes as necessary.
- Employed local knowledge of areas to optimize routes and safely reduce delivery times.
- Maintaining 98% delivery success rate.
- Collected from and delivered up to 60+ addresses daily.
- Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
- Worked efficiently with focus to improve average delivery times.
- Utilised hand-held devices to capture, document and communicate proof of delivery.
- Collected proof-of-delivery signatures, verifying recipient identification before releasing deliveries.
- Performed periodic vehicle maintenance to support longevity and reduce downtime.
- Developed and maintained exceptional knowledge of local routes for timely deliveries.
- Planned most efficient route to meet daily delivery goals.
- Manually loaded and unloaded heavy parcels, safely lifting heavy objects.
- Addressed customer questions and escalated customer complaints following established procedures.
- Coordinated timely parcel pickups and deliveries for efficient, reliable customer service.
- Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
- Operated delivery vehicles safely and in adherence with road safety regulations.
- Handled and stored luggage and packages with care to prevent damage.
- Used local road knowledge to achieve faster deliveries compared to previous averages.
Sales Negotiator
J&V Property Consultants Ltd
Harrow
05.2022 - 06.2024
- Arranged and attended viewing appointments, facilitating future purchase offers.
- Liaised with vendors, buyers and applicants to obtain feedback on sales processes, contributing to development and continuous improvement.
- Registered applicants and buyers in system, regularly updating details to maintain quality assurance compliance.
- Received, recorded and presented offers to vendors, confirming all offers in writing for traceability.
- Supported office organisation through supply management, reception cover and optimising efficiency.
- Sourced potential leads through canvassing and word of mouth, facilitating potential results.
- Resourced new applicants for lettings through canvassing and registered new applicants for lettings.
- Built and maintained strong working relationships with regular customers.
- Maintained positive, helpful attitude to deliver exceptional customer service.
- Proactively contacted prospective customers to increase sales.
- Managed over 50 customers calls per day.
Sales Negotiator
Chamberlain Estates Ltd T/A Charles Russell
Harrow, Middlesex
08.2020 - 07.2021
- Arranged and attended viewing appointments, facilitating future purchase offers.
- Liaised with vendors, buyers, and applicants to obtain feedback on Sales processes, contributing to development and continuous improvement.
- Registered applicants and buyers in a database, regularly updating details to maintain quality assurance compliance.
- Received, recorded, and presented offers to vendors, confirming all offers in writing for traceability.
- Supported office organization through supply management, reception cover, and optimizing efficiency.
- Maintained regular contact with vendors, providing updates on sales chain developments to guarantee excellent relationships and generate repeat business opportunities.
- Sourced potential leads through Canvassing and Word of mouth, facilitating potential results.
- Resourced new applicants for lettings through Canvassing and registered new applicants for lettings.
- Proactively contacted prospective customers to increase sales.
- Built rapport with new and existing customers to boost client retention.
- Understood market conditions, responding to fluctuations impacting sales.
- Managed over 30 customer calls per day.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Negotiated and closed sales to secure profitable deals and contracts.
- Applied exceptional customer service skills across all sales channels to engage prospects.
Estate Agent
Bellgrange Estates
Edgware
07.2008 - 08.2020
- Handled day-to-day customer queries, swiftly providing answers, and resolving problems for continued satisfaction.
- Maintained accurate, up-to-date property documents and records for smooth-running Sale processes.
- Led negotiations, consistently trying to achieve the best possible sales price.
- Provided expert purchasing advice to prospective buyers in line with client objectives.
- Carefully managed communication between buyers, sellers, and solicitors to optimise completion speed.
- Carried out valuations to best assess and advise on property sales.
- Managed viewings effectively and efficiently to maximise potential sales opportunity for swift vendor success.
- Advertised properties to general public via networking, brochures, and adverts to maximise exposure.
- Showed residential properties and explained features, value and benefits of available homes.
- Answered phone calls and emails from potential and existing customers.
- Rented out rental properties.
- Managed customer relationships to achieve high satisfaction rate.
- Liaised with property owners and prospective new customers.
- Managed over 50 Customer calls per day, updating, negotiating and dealing with customer queries satisfactorily.
- Increased customer satisfaction ratings, addressing issues effectively for speedy resolution.
- Increased sales by effectively.
- Inspected properties between lettings to confirm required works ahead of new tenants moving in.
Delivery Driver
Peps Courier
01.2007 - 02.2008
- Completed deliveries with smile and patient, personalised service.
- Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
- Safely loaded and unloaded packages with zero material damage.
- Applied personal road knowledge and GPS application to set shortest routes.
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
- Carried heavy items to customers' desired location using best moving and handling practices.
- Maintained clean, well-functioning vehicle through regular attention and care.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Digital Print Machine Technician
Grunwick Photographic Laboratories
Borehamwood
03.1989 - 10.2005
- Archived photographs on computers and servers.
- Consulted with supervisors to handle any unusual problems and alter existing equipment.
- Inspected proofs to ensure quality of prints, adjusting, and retouching as necessary.
- Photographed high-quality images for both print and Internet distribution.
- Applied digital styling techniques to enhance photos.
- Supported Chief Operating Officer with daily operational functions.
- Handled the day-to-day running of digital printing, ensuring high levels of productivity and quality.
Education
Pitmans Training College
Edgware1999
GCSEs - Maths, English & English Literature, History, Geography & Science
Mill Hill County Hill School
Mill Hill, Barnet 04.2001 - /1987
Skills
- Excellent customer service
- Persuasive negotiations
- Proven sales techniques
- Communications
- Honest and ethical
- Highly professional
- Negotiations expert
- Residential lettings
- Property Valuations
- Customer Service
- High-volume package deliveries
- Reliability
- Flexible
- Customer relations
Timeline
Administrative assistant
Mayfields Accounting Services Ltd
10.2024 - Current
Self employed courier
Yodel
10.2022 - 09.2024
Sales Negotiator
J&V Property Consultants Ltd
05.2022 - 06.2024
Sales Negotiator
Chamberlain Estates Ltd T/A Charles Russell
08.2020 - 07.2021
Estate Agent
Bellgrange Estates
07.2008 - 08.2020
Delivery Driver
Peps Courier
01.2007 - 02.2008
GCSEs - Maths, English & English Literature, History, Geography & Science
Mill Hill County Hill School
04.2001 - /1987
Digital Print Machine Technician
Grunwick Photographic Laboratories
03.1989 - 10.2005
Pitmans Training College
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