Experienced and enthusiastic customer support representative with over a decade in the industry. Started as a technical support specialist for Dell, then advanced to software and sales support. Led a team for Oculus Rift's launch and later became an Operations Supervisor for a phone manufacturing company, overseeing 15-20 Chat Support Representatives providing top-notch customer and technical support.
Customer support
IT troubleshooting
IT infrastructure management
Software development
Information security
Network administration
Software testing
Training and mentoring
Hardware maintenance
Network security
Teamwork
Teamwork and collaboration
Network support
Problem-solving
Microsoft windows and office
Technical issues analysis
Help desk support
Learning Japanese, Aiming to go up to N2 Level at least. Currently in Base N5
Learning Python Developing, hopping to finish the base course within the year and create my own weather app based off online API data