Raj Kumar
Bangalore
Summary
To contribute actively to the development and growth of the organization, where my Customer Service, Sales, and Communication skills could be fully utilizing and achieve the remarkable position.
Overview
11
11
years of professional experience
Work History
PATIENT CARE COUNSELOR
DTDHI Health India Pvt. Ltd
12.2021 - 06.2022
- Worked under ICICI Lombard & Niva Bupa Health Insurance Project
- Responsible for Sales Lead Conversion & Retention
- Reaching targets of Onboarding Customers
- Co-Ordination with Clients for the Insurance Claim approval
- Addressing customer queries and resolving them in a timely and efficient manner
- Providing prompt customer support on phone/Chat/Email/WhatsApp
- Responsible for revenue generation for the company
- Working knowledge on Jump cloud, SAP CRM, SLACK, JIRA & Salesforce
CUSTOMER CARE EXECUTIVE
USG Boral India Pvt. Ltd
07.2018 - 05.2021
- Processing Purchase Orders in SAP CRM
- Proactively making outbound sales calls
- SDAF Processing Coordination [Post Sales Approval]
- Transport Coordination [Company/Customer Placed Vehicles]
- Credit Release & Two-way communication [Credit Hold/SDAF/Transport]
- Co-Ordination on Cheque Deposition/Overdue Payments
- Handling Centralized Customer Service/Feedback System–South India
- Processing Material Test Certificate (MTC)
- Generating customer interest in the offered products & services
- Resolving issues of Freight & Billings
SENIOR CUSTOMER CARE EXECUTIVE
Aegis Limited
01.2015 - 06.2018
- Worked under Inbound Customer Care for the Vodafone Premium process
- Politely answering calls and resolving customer queries
- Resolving queries of Vodafone Prepaid/Postpaid Customers
- Maintaining AHT/Hold Procedures and Login/Talktime Hours
- Responsible for FCR (FirstCall Resolution)
- Resolving Service Request Tickets & Effectively meeting the SLA/CSAT parameters
BUSINESS DEVELOPMENT EXECUTIVE
Laasya Ads Pvt. Ltd
12.2011 - 12.2014
- Cold Calling & Sales Lead Generation
- Web Address creation in Google My Business for the Customer's Business
- Educating customers about advertising sources to increase their business
- Onboarding customers on Google AdWords Express
- Responsible for revenue generation of the organization
- Upselling Follow-ups & Achieving Weekly/Monthly target
Education
B.COM -
Sri Venkateswara Junior & Degree College
Bangalore, Karnataka, India2009
INTERMEDIATE - COMMERCE
MPHS Junior College
Karnataka, India2004
High School Diploma -
Secondary School Board
Karnataka, India05.2002
Skills
- Windows Operating Systems
- Microsoft Office Suite
- Typing Skills 35WPM
- Computer Applications
- Customer Retention & Sales Strategy
- Multitask
- Quick Learner
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Telugu
Advanced (C1)
Timeline
PATIENT CARE COUNSELOR
DTDHI Health India Pvt. Ltd
12.2021 - 06.2022
CUSTOMER CARE EXECUTIVE
USG Boral India Pvt. Ltd
07.2018 - 05.2021
SENIOR CUSTOMER CARE EXECUTIVE
Aegis Limited
01.2015 - 06.2018
BUSINESS DEVELOPMENT EXECUTIVE
Laasya Ads Pvt. Ltd
12.2011 - 12.2014
B.COM -
Sri Venkateswara Junior & Degree College
INTERMEDIATE - COMMERCE
MPHS Junior College
High School Diploma -
Secondary School Board
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