Raizza Trinidad

· Increases renewal sales for customer accounts (including encouraging additional products, reducing downsell and churn, and processing price increases).

· Accountable for timely subscription renewals for customer in assigned territory.

· Accurately forecasts risks and opportunities in territory.

· Educates customers on business practices and associated contractual implications.

· Ensures customer awareness and understanding of applicable product elements.

· Prepares correct Order Forms and Proposals.

· Work closely with finance and legal teams to ensure all contracts meet customer and company needs.

· Collaborate with Customer Success and Account Executive to develop and execute renewals strategy, improve product adoption, and address churn risk in the business.

• Booking and rebooking of flights, making sure that the details of the passengers are correct to avoid issues at the airport. Carried out ticket cancellations and refunds under airline policies, responding to the passengers' general questions. Inform travelers on the necessary travel paperwork, such as a passport and visa.

• Offering plan packages, phone upgrades, and adding a new line for eligible customers. Answer general inquiries like billing and perform basic phone troubleshooting. Documented the account of the customer, the reason for the call, and the resolution provided.

• Offering plan packages, phone upgrades, and adding a new line for eligible customers. Answer general inquiries like billing and perform basic phone troubleshooting. Documented the account of the customer, the reason for the call, and the resolution provided.