RAIZER YAN ART NATAN M. PEREZ
Imus
Summary
Outgoing and results-driven individual excelling in communication and relationship-building. Possesses foundational knowledge of sales techniques and adept at leveraging persuasive communication and negotiation skills. Committed to driving revenue growth and fostering customer satisfaction.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Sales Representative
Foundever
09.2023 - 09.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Provided feedback from customers to product development team, influencing future product enhancements.
Travel Consultant
VisaHQ
04.2022 - 09.2023
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Customer Service Representative
Concentrix
11.2021 - 05.2022
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Customer Service Representative
iQor
05.2021 - 10.2021
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Maintained customer records by updating account information.
- Demonstrated empathy and active listening skills, building rapport with customers to foster long-term loyalty.
Customer Service Representative
Alorica
02.2020 - 04.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
N/a - General Studies
General Pantaleon Garcia Senior Highschool
Philippines04-2019
Skills
- Customer service
- Customer relations
- Customer relationship building
- Sales expertise
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Computer proficiency
- Product and service sales
- Objection handling
- Upselling and cross selling
Timeline
Sales Representative
Foundever
09.2023 - 09.2024
Travel Consultant
VisaHQ
04.2022 - 09.2023
Customer Service Representative
Concentrix
11.2021 - 05.2022
Customer Service Representative
iQor
05.2021 - 10.2021
Customer Service Representative
Alorica
02.2020 - 04.2021
N/a - General Studies
General Pantaleon Garcia Senior Highschool
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